Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Recent activity by Heather Rommel-
Love this! Thank you! Wondering if this will lead to a Search & Replace functionality?
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Hi! You might want to check out Ticket Sharing agreements if both are using Zendesk: https://support.zendesk.com/hc/en-us/articles/4408893967514-Sharing-tickets-with-other-Support-accounts
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Love this User Tip! We tend to also lean towards Jacob Christensen's method - reopening On Hold every 7 days with a date field avail to agents to customize that as needed. But I like this article ...
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我发布了一个特性请求,要求when we click Send on the side convo when running the macro, let it save the ticket too so our agents don't navigate away from the ticket before sav...
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I agree bookmarking tickets should be built into the product. Right now the only way to do this natively is to add tags to them manually or something. We use Lovely Views app to bookmark and would...
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I couldn't agree more!! Zendesk please read!! I've posted a comment on this string which I am hoping is being monitored as well https://support.zendesk.com/hc/en-us/community/posts/4410323216922/co...
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Maribeth Toleco, I'm wondering: Is the agent looking at the exact same view with the exact same tickets? Can you have the Agent refresh their screen? Maybe log in/log out? When they open the tick...
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Hi Jennifer Yim, Wow, I can't believe I never responded to this! I think we might have talked about this but just for the sake of closing the loop: By Search results, do you mean the ability to co...
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James Paquera it does include that as "Primary Group"
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For some reason, just doing this today to pull up Organizations with no users attached, and we aren't getting any Orgs listed that have 0 users. Per Gab's comment above me, is it because Explore ca...