Judy Correia
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Total activity56
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Last activity
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Member since
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Activity overview
Latest activity by Judy Correia-
Judy Correiacommented,
Thank you Brandon Tidd, this is helpful.
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Judy Correiacommented,
由于布兰登Tidd。一边对话允许t吗icket requesters and CCs to see updates and allow external (partner) support reps to communicate directly with the requesters and CCs without inter...
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Judy Correiacreated a post,
External Partner Support
Has anyone had experience working with external partners to provide support to a common customer base? Specifically, we are partnering with a vendor to sell their product and we need our customers ...
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Judy Correiacreated a post,
Automate ticket updates with partner/vendor also using Zendesk
We will soon be partnering as a re-seller for another application. My organisation will be providing level 1 support however we will need to triage more complex issues directly to our partner vendo...
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Judy Correiacommented,
How are searches with no results defined? When I search terms noted in 'Searches with no results (top 5)' results actually appear. And I have found terms noted in 'Searches with no results (top 5)'...
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Judy Correiacommented,
Articles created metrics shows different values in the Knowledge Capture data set vs the Team Publishing data set. What is the difference between the two?
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Judy Correiacommented,
Hi - do the search counts include searches by agents via the Knowledge Capture App? Thx
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Judy Correiacreated a post,
Reporting Resolved Chats
As part of our ticket deflection metrics we'd like to ID inquiries resolved via Chat. Existing default dashboards in Explore and Chat Admin allow us to see completed chats, however a completed chat...
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Judy Correiacommented,
Are chat tags added as ticket tags if we have either the automatic or manual 'Automatic ticket creation feature selected?
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Judy Correiacommented,
Regarding the automatic ticket creation feature: 1. Whether this feature is set to automatic or manual is there an impact to metrics reported in the Zendesk Chat dashboard in Explore? 2. What are t...