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Zendes亚博k产品遗留附加组件

Jennifer Rowe
  • Edited
Zendesk Documentation Team

的特性described in this article were previously available as product add-ons prior to February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy add-on, you cancontact our Sales team.

If you're looking for information about current add-ons, seeAbout Zendesk Suite add-ons.

This topic includes the following sections:

Zendesk Support legacy add-ons

These add-ons were available prior to February 1, 2021 and are now considered legacy add-ons.

Add-on Applicable plans Description
Productivity Pack Professional Boost your team's productivity and efficiency with these features:
  • Custom ticket forms: Customize the information you capture for different types of support requests.
  • Conditional ticket fields: Show or hide fields in the request form when the user selects a certain value in another field.
Collaboration Professional

Enterprise

 Collaborate with team members using these features:
  • Light agents: Allow team members to access Zendesk Support and work on tickets without giving them full agent permissions by making them light agents.
  • Side conversations: Send a note outside of the main conversation with people inside or outside your company, but keep all the communication within the ticket in Zendesk Support.
Unlimited Multibrand Enterprise Support up to 300multiple brands, with up to 300 Help Centers, from your single Zendesk instance.
Multibrand is available as a feature of Support Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand Help Center limits vary according to your plans:
  • Support Enterprise and Guide Lite or Professional: Five brands, one Help Center
  • Support Enterprise and Guide Enterprise: Five brands, five Help Centers
  • Support Enterprise with Multibrand add-on and any Guide plan: 300 brands, 300 Help Centers
Social Messaging Team

Professional

Enterprise

 Add your company’s social messaging channels such as Facebook, Twitter, WhatsApp, and LINE to Support. SeeGetting started with social messaging.

The legacy Support Suite included this add-on at no additional cost.
WhatsApp Phone Number Hosting Fee Team

Professional

Enterprise

 Add a WhatsApp phone number to Support if you have social messaging.

This add-on was also available on the legacy Support Suite.
More Storage Professional

Enteprise

 Increase your data storage limit. SeeData storage limits for Zendesk Support.
Note:The More Storage add-on is no longer available for Support legacy plans, but you can add more storage toZendesk Suite plans.

Zendesk product legacy add-ons

Add-on Applicable plans Description
Priority Support Enterprise Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.
Enhanced Disaster Recovery Professional

Enterprise

 Enhance the protection of your Zendesk data and provides for faster recovery in the event of a disaster. SeeEnhanced Disaster Recovery.
Advanced Compliance

Professional

Enterprise		 Meet your HIPAA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA. SeeAdvanced Compliance.
Data Center Location Enterprise Specify the location where your account data is hosted (US-only or EU-only). SeeAbout data center location.
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