Sales trends
With more time spent talking to customers and less time dealing with data entry, the future's looking bright. See what industry leaders are keeping an eye out for when it comes to the future of sales.
Conversational CRM is the missing piece in your sales strategy
Learn why conversations play a critical role in creating customers for life.
Latest stories
The future of sales is connection
Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.
State of Sales 2022
In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.
What are digital sales and why are they important for business?
Learn everything you need to know about digital sales and why they are important for your business.
Why you need to connect sales and customer service right now
Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?
What exactly is direct selling? | A direct sales explainer
Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.
5 sales trends to watch for 2023
The key trends you can’t ignore if you want to be ready for the 2022 sales market.
How to lead a digital transformation | Digital transformation leader
With both customers and employees embracing the digital economy, more and more businesses must learn how to lead a digital transformation.
Virtual leadership: Managing sales teams remotely
In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.