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10 sales pitch examples that work (+ tips for writing your own)
Article | 23 min read

10 sales pitch examples that work (+ tips for writing your own)

Craft an engaging sales pitch to pack your pipeline with high-quality leads.

Latest stories

How to embrace new behaviors in 2021
Article | 8 min read

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

How online retailers are transforming the customer experience with conversational commerce
Article | 6 min read

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

What is customer retention? 11 examples and strategies to retain customers
Article | 11 min read

What is customer retention? 11 examples and strategies to retain customers

Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…

Feedback form examples, templates and how to write your own
Article | 8 min read

Feedback form examples, templates and how to write your own

Use these feedback form tips to help you hear more from your customers and improve your CX.

What is customer satisfaction? (And how to achieve it)
Article | 12 min read

What is customer satisfaction? (And how to achieve it)

学习的秘密实现量uring and improving customer satisfaction to drive your business.

What is a BPO call centre and what does it do?
Article | 7 min read

What is a BPO call centre and what does it do?

If your business does not have the bandwidth to handle all your inbound and outbound calls adequately, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in

Customer experience: strategies, importance and examples
Article | 15 min read

Customer experience: strategies, importance and examples

Customers have come to expect more out of companies, but who can blame them? We have…

Good customer service: 10 ways to deliver great customer service
Article | 19 min read

Good customer service: 10 ways to deliver great customer service

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.