Question
I migrated to use the conversation bot. Where can I turn this on?
This article covers the sections below:
Prerequisites
- You have recently migrated to theAgent Workspaceto use messaging.
- Interested in usingconversation botsfor your web and mobile channels.
- You have enabled agent workspaces and messaging.
- You are unable to accessbot builder.
Resolution
Click the tabs below to learn more about messaging and bot implementation within the Agent Workspace:
Enabling the bot
Editing the bot
Launching the bot
Enabling messaging for the bot
Accountsmigrating to the Agent Workspacewill need toenable messagingto utilize the bot. An administrator of the account can do this within theAdmin Center.
- Enabling messaging willimpact changes in the functionalityof account features.
- A Chat admin will need to make configuration changes for live chat and messaging. For more information, see the article:Updating live chat settings.
Create a bot
Once messaging is enabled on your account, you can create and design your bot dialog.
- Utilizing bots within messaging will allow you to automate conversations with your customers. For more information, see the article:Configuring messaging responses for web and mobile channels.
- Greetingsare customizable but will not appear on social channels.
- By default, the answerTalk to a humanis enabled for live bots.
- The bot will respond to your customer's inquiries by using answers configured inbot builder.
Add the bot to your channels
To use the bot you have created, add it to your widget and socialchannels.
- Bots have two statuses: draft and live. If the bot is in a draft status it is not connected to a channel, if the status is live it is connected to a channel.
- A bot must be published before it can be utilized for any of your channels.
For more information, see the article:Publishing a bot to a channel.
Video guide
See the video below on how to verify the enablement of Agent Workspace, messaging, and how to access bot builder and answers:
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