Sabra
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Total activity356
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Last activity
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Recent activity by Sabra-
Tomer Yona and Benoit Strypsteen - If you are experiencing messaging delays as initially described in this ticket, we ask that you please open a ticket with our Support team so we can investigate s...
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Hey Amin! We don't track the timestamp of when a certain tag was added to a ticket. However, using the following metrics from the Updates History dataset, you may be able to create a custom attribu...
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Hey Emily! The "Created" field in Jira is not currently a field that can sync to Zendesk. For a full list of compatible fields, see Jira issue fields and compatible Zendesk ticket fields. If you ca...
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Hey Judy! It sounds like the user trying to access the Apps and Integration page in Admin Center may not have the correct permissions to see these settings. I would recommend checking that the user...
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Hi Rosana! When viewing a ticket in your Zendesk Support account, you'll see ticket fields on the left hand side of the screen. Assuming your user has the correct permissions, you can edit these fi...
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Hey folks! To track changes to any fields, I would recommend using the Changes - Field name and Changes - New value attributes in the Updates History dataset. An example of how these attributes can...
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Hey Judson Tunnell -- it is not possible to get a previous value with a placeholder at this time. If you would like to see this as a feature, I would recommend posting to our general Feedback page,...
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Hey Eric! The position attribute for the Ticket Fields endpoint affects the position of ticket fields when an account does not have multiple ticket form functionality. If your account does have mul...
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Lydia Forsyth - drafts will not be viewable by other agents in Zendesk. Maya Way - that is correct: internal note functionality and comments are not affected by this change.
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Nikki Trinidad - here's an article with steps for Restricting Satisfaction Surveys by Date and the article How to add a cool-down period to satisfaction surveys also has tips for how to set up some...