Katie Meek
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Total activity52
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Last activity
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Member since
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Votes19
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Recent activity by Katie Meek-
Karen Hynes I would love to set up something like what Tommy suggested above but I am struggling to do it in Explore. Who could I reach out to for guided assistance?
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Average and Total are the most useful to me. I break my KPIs by hour to gauge productivity. Is there any ETA yet on when this might be ready? I know we're saying "end of Q2" but clearly we're all ...
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How would I modify this to only show tickets created by end users?
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Brandon Tidd do you by chance have an answer? We are in the process of updating our IVR menu. We have our current settings for max queue size and max queue wait time set to 2. We are adding a Hold...
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We are in the process of updating our IVR menu. We have our current settings for max queue size and max queue wait time set to 2. We are adding a Hold message (Your call is important to us variety...
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Hi Dane, I still don't have the option. I am the admin and I can't find where to update the whitelist.
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This would really be a beneficial feature for our agents when they are working SMS for multiple groups. My groups are separated in part by phone number so needing to ask an admin to check the hist...
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Devan La Spisa I confirmed that I do have the professional subscription but I do not have a "reports" option under my tools in admin center. The API options mentioned talk about IMPORTING but I ne...
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I have multiple phone numbers clients text for different reasons. I have confirmed they are routed correctly but we continue to have the tickets show up in the wrong group. On a voice ticket we ca...
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Adding to the request for this. This is critical. I would also like to see a Text/Chat disposition so that the agent is logged into their phone for reporting and we can see that they are in the co...