Agent Status
An agent's status (part of theAgent Availability Attributes JSON object).
JSON format
Agent Status are represented as JSON objects with the following properties:
| Name | Type | Read-only | Mandatory | Description |
|---|---|---|---|---|
| id | integer | false | true | The agent status's ID. |
| name | string | false | true | The agent status's name. |
| updated_at | string | false | false | The timestamp at which the agent status was last updated. |
Agent Status. Returned only if Omnichannel Contact Center is enabled.
Example
{"id":1,"name":"online","updated_at":"2022-06-21T10:23:25.583732Z"}