Work Items
A work item is a task assigned to an agent for a particular channel. Work item resources are part of the代理Availabilities JSON response format.
JSON format
Work Items are represented as JSON objects with the following properties:
| Name | Type | Read-only | Mandatory | Description |
|---|---|---|---|---|
| attributes | object | false | true | Work Item Attributes. |
| id | string | false | true | The work item's JSON:API ID. |
| type | string | false | true | JSON: API类型work_items. |
Example
{"attributes":{"added_at":"2022-06-21T10:20:44.798006Z"},"id":"agent_availabilities|10011|channels|messaging|work_items|201","type":"work_items"}