Channel Attributes
The attributes of a channel associated with an agent (part of the渠道资源).
JSON format
Channel Attributes are represented as JSON objects with the following properties:
| Name | Type | Read-only | Mandatory | Description |
|---|---|---|---|---|
| max_capacity | integer | false | false | The maximum number of work items the agent can have for the channel. Returned only if Omnichannel Contact Center is enabled. |
| name | string | false | true | The name of the channel. |
| status | string | false | false | The agent's status for the channel. |
| updated_at | string | false | false | A timestamp indicating when the agent's status last changed for the channel. |
| work_item_count | integer | false | true | The number of work items assigned to the agent for the channel. |
Example
{"max_capacity":1,"name":"messaging","status":"online","updated_at":"2022-06-21T10:23:25.583732Z","work_item_count":5}