The Zendesk help center provides end users with a defaultHTML formfor submitting tickets:
It's a good starting point but it might not meet all your needs. Here are other options, including:
Customizing the help center ticket form
You can add custom fields to the help center form or change its look and feel.
Note:If you have the Professional add-on or are on Enterprise, you can define multiple custom forms for different types of requests.
Resources:
Embedding a ticket form in your website
The embeddable Web Widget (Classic) includes a customizable HTML form that lets end users submit tickets. You can embed Web Widget (Classic) in any page of your website. Clicking the widget gives the user the option of using a ticket form:
Resources:
Building a ticket form
For maximum flexibility, you can build your own HTML ticket form, host it on your own server, and use the Zendesk API to submit the form data to your Zendesk Support account.
Resources:
4 Comments
大家好,我们正在寻找一个更好的方法to handle contact forms from our customers so we have pointed our HTML for at the API, however it is being throttled by a rate limiter which considers the form to be from an anonymous IP.
Is there a way to avoid this?
Thanks
Hi Josh,
Unfortunately, API already revolves outside our scope of Support. Nonetheless, we hope that ourTicket Forms APIandBuilding a custom ticket form with the Zendesk APIdocumentation will be a good resource to check.
All the best
Is there a way to embedd a ticket form to text?. For example: when the end user clicks on "contact us" then a form will pop up? is this possible?
Natively, if you enabled Zendesk Guide, this will offer a ticket form by default that your end users can use tosubmit a request, and you can create a hyperlink text into your website redirecting to Zendesk contact form.
However, If you want to embed a more complex form on your website, create an HTML form and use our API to submit the request. For more information, see the article:Building a custom ticket form with the Zendesk API. Examples of creating requests using the API can be found in theDeveloper API Referencedocumentation.
I hope this helps. Thank you!
Pleasesign into leave a comment.