The account owner is typically the person who activated your Zendesk instance, but you canchange thislater. The account owner has all the permissions of an administrator (as detailed inUnderstanding Zendesk Support user roles) plus the following unique permissions:
Subscription changes
- Update the subscription plan level
- Add or remove products
- Increaseordecreasethe agent count
Billing and payment management
- View and download invoices in product
- Update the invoice address
- Determine who can receive invoices
- Update the payment method
- Update the payment schedule
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