The default configuration of Zendesk Support is in the English language. However, the agent and administrator user interface can be viewed in a number ofsupported languages. For example, you can change the language of the system messages that appear in email notifications to your end-users.
You can switch Zendesk Support to a different default language by modifying your account settings and updating the default business rules that contain text in English.
If you want to support more than one language, seeAdding multiple languages to Zendesk Support. Zendesk fully supports UTF-8 (Unicode). All languages supported by Zendesk can be added to forms, comments, tags, and so on.
This article covers the following tasks:
Setting the default language for your account
The default language is the language that agents see in the agent interface by default and that end-users see in the Help Center by default.
To set the default language for your account
- InAdmin Center, click theAccounticon () in the sidebar, then selectAppearance > Localization.
- BesideLanguages, select a default language from the drop-down.
- ClickSave tab.
Setting time zone and format for Zendesk Support
You can change your account's time zone and format so that timestamps, such as those on tickets and articles, correspond to your locale.
To set your account's time and format
- InAdmin Center, click theAccounticon () in the sidebar, then selectAppearance > Localization.
- Select the appropriate GMT time zone.
- Select wether time appears in the 12-hour or 24-hour format.
没有te:There is currently no support for locale specific date and number formats.
On Support Professional and Enterprise your staff and end users to set their own time zone in the user profile.
Translating system-generated new user email notifications
When end-users sign up, they receive a number of email notifications. By default, these are in English but you can easily translate them into another language.
- InAdmin Center, click thePeopleicon () in the sidebar, then selectConfiguration > End users.Then edit the messages and save your changes.
Please follow the link below to choose a password, and we will log you in right away.
We need to verify that you are the owner of this email address. Please follow the link below to verify.
如果你不需要你的最终用户来注册一个d log in, they will not receive any of these messages. SeeSetting up to provide email-only support.
If you're using dynamic content (seeProviding multiple language support with dynamic content, you'd replace this text with placeholders that automatically insert the appropriate language when the email notifications are sent.
Adding translated text to the agent signature
You canconfigure a team member signaturesthat appears in outgoing email notifications. You can use placeholders to dynamically insert the signature and phone number that agents add to their own user profiles, like in the example below:
You can also add additional text in the appropriate language to the account signature. For example:
{{agent.signature}} - {{agent.phone}} Toute l'équipe du Support MondoCam
If you use dynamic content, you'd add a dynamic content placeholder here instead. SeeProviding multiple language support with dynamic content.
翻译中的文本默认自动化,宏s, and triggers
When you create a Zendesk account, a number of automations, macros, and triggers are included to help you get started managing your support workflow. Each of these contains text in English that is sent to end-users in email notifications. For more information, see the following topics:
If you support more than one language, you can also use Liquid markup to generate messages in more than one language from a single business rule. For example, you can edit the没有tify requester of received requesttrigger to generate messages based on the user's language setting. For more information, seeUsing Liquid markup to support multiple languages in automations, macros, and triggers.
On Support Professional and Enterprise, you can use dynamic content to manage content for multiple languages. Using dynamic content, you replace the text with a dynamic content placeholders that automatically insert the appropriate language version of the text based on the user's language. SeeProviding multiple language support with dynamic content.
12 Comments
H there,
can a end-user change his prefered language (in the en-user portal Guide) ?
This article only shows ho agents can setup their default language.
THanks
HiJulien SERVILLAT,
Thank you for your post here, hope you are doing well today!
I encourage you to have a look at this documentation that should answer your question :Setting and detecting a user's language.
AboutGuideand theHelpCenter, when an unregistered end user selects a language in the Help Center menu bar and submits a request from that language, their user is created and their language is identified with the language of the Help Center they were viewing upon ticket submission. However, you canmanually settheir language if this is their preferred language.
You may also find some additional information here :Configuring your help center to support multiple languages.
Also, bear in mind that registered users will follow the same path as Agents and can change their language from their profile settings as per the article above.
Hope this helps!
Have a great rest of your day.
Best regards,
Hello@...,
Unfortunately not be possible.
Side conversations cannot be automatically translated into other languages.
Hello,
Regarding the below time zone setting.. so our account is set to US. We have agents in Australia and UK. The first 2 points below state that the timestamps are relative per agent's time zone. Where do I configure agent time zone? OR don't I get that option since we are on Team Subscription? (per the 3rd point below; which is a little confusing whether that means users can set own time zones under those subscriptions or if it also means that regardless of the subscription we'll all be able to see timestamps relative to our own time zone?)
Hello Jack,
You are correct, the ability to set timezones by individual agent would require a Professional of Enterprise Support plan to obtain. When configured at the agent level, each agent will see timestamps aligning with their defined timezone. Additional details on this feature can be found here:https://support.zendesk.com/hc/en-us/articles/115000353048-Which-time-zone-does-Zendesk-use-
Beau | Customer Advocate
Ask ourZendesk Community
Hello,
I wanted to see if there was any traction to allow end-users to set their own date/time in their profile, or if it is still linked to the Support Tenant's time zone.
Thanks,
Jerry
Hi Jchow!
At this point, the only control an end-user has over their timezone is in theend-user portal when viewing their tickets. It will use the time zone from their computer/system.
Thank you.
Hello,
it's not possible for me to change language. I don't have the logo and option written in this article.
Plus, something weird. Sometime I open my Zendesk, it's in english, then in spanish, then i french. I don't understand.
Kind regards.
Bruno
Are you receiving an error when changing the language or are you not seeing the option at all? If you are having difficulty, you may reach out to ourCustomer Supportso we can guide you.
Hello,
My company is using one account for all our international teams. The timezone is set to EDT which works fine for our American colleagues but it's not ideal for our team in the UK. I have set the timezone on our agents profiles to GMT+1, however all the email correspondence with customers is still in EDT.
Is there a way I can update the customer facing time zone without updating it on the account level? Based on the agents time zone / set it on a brand level / modify it in liquid / etc?
Any advice is appreciated.
Thanks,
Emma
Hello,
is it possible to display the date of articles in Guide/Gather in the UK format DD-MM-YYYY, although the localization is set with English (United States), resulting in the display in the format MM-DD-YYYY?
Thank you for your help!
Kerstin
HiEmma Andersson,
You do have the right idea that your agents should have their own timezone depending on their location, however that won't be able to impact the end-user's timezone when they contact your team. You can create schedules instead since that would allow you to have different timezones.
This would also allow your end-users to have an idea on when the appropriate team would be available. With operating hours, you can also set up business rules based on your team's schedule. More information can be found here:Setting your schedule with business hours and holidays.
Pleasesign into leave a comment.