Bobby Koch
-
Total activity140
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes36
-
Subscriptions47
Comments
Recent activity by Bobby Koch-
the point of having unique IDs tied to things like group names, user names, etc., is so that when something changes, your data is not compromised. This is the most disappointing article and lack of...
-
is there a way to filter out specific tickets based on status or something similar in the requests list?
-
if an agent copies and pastes a link from the guide, would it still count as a linked article?
-
the explore report broke things... come one guys
-
are 3rd party telephony solutions usable?
-
if we are looking at "backlog recorded date" of yesterday - what time yesterday does this show? is there a way to see what the current backlog is?
-
honestly, i dont think it works at all
-
this feature barely works
-
Jahn BronillaSo if I have 4 departmentsEMEA (2am to 7am)- no agents have skills hereUS Support (7am to 7 pm)---- HR---- SALES ---- SupportIf i am setting visitor tags for HR, Sales, and Support in ...
-
what happens if a ticket comes in and it has skills, but no available agent is online? does it defer to the department?