Ulises Soto
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Total activity210
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Last activity
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Recent activity by Ulises Soto-
I agree with Holly, When the ticket is opened, we should show the comments ordered by the last comment, not by the first. This will be easier for the customer to interact with the ticket because th...
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Alina Wright is this something that is only going to be available for Enterprise plans and up? I believe it should be available for all plans as a basic feature, especially if you are offering mult...
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If you are on the professional plan and want your agents to be able to assign tickets to other groups without giving them access to all tickets, you can do the following: I created a Macro that add...
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Hi Dane, I would like for agents to be able to reassign to other groups without giving them permission to all tickets due to privacy issues. We have the Professional Suite.
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I noticed that agents who have access to all tickets can also assume the identity of end users. Once they have access to all tickets this drop-down menu appears under the user profile tab allowing...
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Hello everyone, I just came across an article from Meta where the 24-hour reply rule was being extended to 72 hours. Here is the document which if I am correct, became effective March 1st, 2023:h...
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Hi Jamie Danjoint, the issue here is that the last ticket update includes system updates caused by business rules
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Hi, I was able to get the search bar to show in the header based on the code that Amy Gracer provided. The only problem I ran into was that by adding step #4: 4. open styles.css and modify the .se...
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Joshua G LottieFiles this is probably a dumb question, but how did you guys hyperlink the web form into the flow builder? Was this done by referencing an article that explains how to submit a reque...
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Hi Chris Sos, is there an update regarding the add CC option for triggers? Not sure why this option was removed in the new version of Zendesk, it seems like a simple, yet very useful, option