Chad Susa - Gravity CX - Zendesk Partner
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Recent activity by Chad Susa - Gravity CX - Zendesk Partner-
Hi All Is there any thoughts on creating a Deal widget in the Sell for Support App? At the moment Support agents can only see Lead, Contact (Person) and Contact (Company) information in the Sell fo...
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That's Great. Many thanks Orsolya Forster
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Hi Chuck Hemesath Not sure this helps any but I recently had a similar issue. The premium sandbox replicated our production instance but not all of the business rules (triggers) were replicated. I ...
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嗨我猜所有外部知识(菲德尔ated search) is still not available for AnswerBot or Flowbuilder? Just wondering if this is still on the roadmap? No stress on ETA, just want to kn...
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Hi All Do Zendesk Talk digital lines support some way to identify the caller? EG: Via page/site login etc?
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Hi All We're trying to measure the time it takes a ticket to be assigned for the first time in seconds. We want this time calculation so we can determine if a ticket has 'achieved' or 'breached' th...
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Hi All Is there a way to show the Guide Home Page to anonymous users but somehow restrict only certain users (eg: belonging to a particular Org) to sign in. In effect we want to show the Home Page ...
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Hi All If I want to keep the transcript as private (initially) but still be able to send a transcript to a customer if they request it, how can I do that? We have enabled Transcript Visibility = pr...
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I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :) I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978
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Does the Alias feature work in messaging?