Bobby Koch
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Total activity138
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes36
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Subscriptions46
Activity overview
Latest activity by Bobby Koch-
Bobby Kochcommented,
is there a way to filter out specific tickets based on status or something similar in the requests list?
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Bobby Kochcommented,
if an agent copies and pastes a link from the guide, would it still count as a linked article?
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Bobby Kochcommented,
the explore report broke things... come one guys
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Bobby Kochcommented,
are 3rd party telephony solutions usable?
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Bobby Kochcommented,
if we are looking at "backlog recorded date" of yesterday - what time yesterday does this show? is there a way to see what the current backlog is?
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Bobby Kochcommented,
honestly, i dont think it works at all
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Bobby Kochcommented,
this feature barely works
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Bobby Kochcommented,
Jahn BronillaSo if I have 4 departmentsEMEA (2am to 7am)- no agents have skills hereUS Support (7am to 7 pm)---- HR---- SALES ---- SupportIf i am setting visitor tags for HR, Sales, and Support in ...
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Bobby Kochcommented,
what happens if a ticket comes in and it has skills, but no available agent is online? does it defer to the department?
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Bobby Kochcommented,
Plus 1^ we have a lot of feedback for this feature, feels like it has a LOT of potential that we are only jsust starting to see.