Tips from users - Zendesk Suite
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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The ultimate checklist to optimize your ZendeskPinnedFeatured1vote 7comments
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Guide community tips for Help CenterPinned2votes 146comments
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Tip: Keep Yourself SANE By Organizing Your TriggersPinnedFeatured3votes 13comments
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Tip: How to implement Zendesk's troubleshooting guide10votes 1comment
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How to export Zendesk macros into a spreadsheet9votes 67comments
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Tip: How to hide blank ticket fields on customer side8votes 9comments
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Tip: Year over Year Reporting Using "Running Year (Month)" Custom AttributeFeatured7votes 2comments
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Push notifications from Zendesk to Slack7votes 38comments
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How to snooze a ticket6votes 0comments
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How to monitor on-hold tickets effectivelyFeatured6votes 2comments
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Prevent "Thank you" replies from reopening tickets5votes 16comments
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Deep dive into ticket reassignment with Explore reportsFeatured5votes 2comments
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Semi-automatic Merge without appFeatured5votes 4comments
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Tip: How to Add Estimated Reading Time to Articles in Guide5votes 2comments
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Tip: How to optimise your macros usage in Zendesk5votes 6comments
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Internal Note - a collection of developer focused tutorials4votes 0comments
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Dealing with SLA blind spots4votes 2comments
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Tip: Breaking Down Missed Inbound Chats4votes 1comment
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Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk StatusFeatured4votes 15comments
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Tip: Display article revision date instead of publication date4votes 5comments
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Downloading Macros4votes 4comments
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Tip: Collapsible headers in articles or templates (accordions)4votes 89comments
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Help Center Tip: Add an arrow to scroll back to the top of the page4votes 2comments
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Tip: Agent Workspace: Chat Dashboard View4votes 6comments
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How to ban people in Messaging3votes 1comment
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New Slack integration for conversational ticketing3votes 0comments