Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
Granular Permission for Agent Actions on End Users.... STILL NOT A THING?Planned0votes 1comment
-
Restricting internal notes visibility to a particular group / role / brandPlanned0votes 4comments
-
Delete Closed tickets?Planned3votes 7comments
-
Please revert the change to the email thread orderPlanned8votes 8comments
-
SLAs should work properly with social messaging and Talk lines!Planned4votes 5comments
-
代理工作的反馈Planned21votes 14comments
-
Customizing Home DashboardPlanned33votes 27comments
-
WhatsApp Automatic Satisfaction SurveyPlanned1vote 9comments
-
WhatsApp SLAsPlanned4votes 16comments
-
SLA for agent-created ticketsPlanned22votes 25comments
-
SLA policy based on Status of ticketPlanned6votes 1comment
-
Do a search from within a View and keep that search limited to the tickets within that ViewPlanned11votes 5comments
-
Disable the Default Organisations FeaturePlanned4votes 7comments
-
Triggers and automations on WhatsappPlanned12votes 24comments
-
feature request: cc function on side conversationsPlanned16votes 13comments
-
Change the order of the comments as an agent when viewing a ticketPlanned84votes 104comments
-
Prioritisation for Skills in Skills Based RoutingPlanned4votes 5comments
-
Unrestricted File Upload VulnerabilityPlanned1vote 10comments
-
View on FollowersPlanned8votes 6comments
-
Allow admins to view agent macrosPlanned24votes 17comments
-
Views limitationPlanned127votes 132comments
-
Adding Fields To ViewsPlanned9votes 7comments
-
Feedback: PathfinderPlanned15votes 17comments
-
Use Followers as VIEW parameter conditionsPlanned92votes 52comments
-
Business hours intervalsPlanned2votes 2comments
-
Feature Request - Ability to edit closed ticketsPlanned143votes 123comments
-
Multi-select in user profiles & organizationsPlanned32votes 32comments