Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Trigger Conditions: Sender email address46votes 58comments
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Back up and restore site46votes 16comments
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Enable dynamic content in the email template28votes 33comments
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Add View Option for Tickets Without First Reply10votes 17comments
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Making it easier for agents to find Macros20votes 12comments
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"Requester can see this comment" default setting95votes 67comments
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Bulk Edit Ticket Requester29votes 42comments
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Link user field with ticket field75votes 58comments
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Timestamp in chat transcript in UTC27votes 35comments
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Ability to set Requester:Organization from Triggers25votes 42comments
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Change sender address when creating a NEW ticket on behalf of the requester44votes 36comments
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Ability to forward emails into an existing ticket56votes 86comments
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Dashboard "Updates to your tickets" mark checked53votes 63comments
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New Ticket Desktop Notification142votes 112comments
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Audit Logs53votes 75comments
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Ability to print ticket without internal note/comment41votes 43comments
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Notify agent if requester email is bounced or rejected86votes 71comments
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Ability to prohibit merging of tickets across organizations52votes 51comments
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Zendesk query - draft messages25votes 39comments
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Erase tags59votes 53comments
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JIRA integration supports attachments64votes 70comments
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Stopping the reopening tickets by a ' Thank you ' response.67votes 68comments
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Ticket export tool for End-users (Export tickets by organization)72votes 94comments
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views should include the condition "subject"89votes 50comments
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Allow end users to update fields after ticket is created63votes 47comments
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Preserve Group and Assignee for user-generated follow-up tickets94votes 105comments
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Add 'Remove cc' trigger/automation action147votes 186comments
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[Closed for comments] Add or Edit Tags on Closed tickets340votes 260comments