Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond
This year’s WorldPride theme is Gather. Dream. Amplify. In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of Pride employee committee, Scott Morris, shines a light on why now is such a pivotal moment for Pride community members and allies to rally together.
Service
Why manufacturers must shift gears from product to CX, powered by AI
As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.
Getting personal: How AI will help businesses understand customers better
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
16 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
Sales
How to calculate profit margin: Calculator, formulas, and examples
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
销售绩效管理流程使您to analyze and actualize your business’s progress and move you toward success.
Culture
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
国际妇女节2023:庆祝世界各地的女性re championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme ofBlack History Is My History.Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
Guides, research, and more
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
AI deep dive: Harnessing the power of AI for customer service
本指南包含Zendesk的详细概述亚博AI offerings that service teams are using to…
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
Popular guides
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Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
5 ways omnichannel routing helps you manage operations effectively
Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
Increasing net retention requires an innovative approach to CX
See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
Cybersecurity best practices to empower your team
October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.
Finserv, disrupted: A CX Moment with Neo Financial
Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.
Fall for these new integrations
Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
What is outbound sales? Guide to best practices and strategies
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
How AI can make an immediate impact for retailers this holiday season
Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
What is sales revenue? Ultimate guide on how to calculate it
Sales revenue is a key metric to monitor. Learn how to use the sales revenue formula so you can gauge your company’s continued viability and forecast more accurately.
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
A healthier outcome: A CX Moment with Inovalon
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
100+ catchy sales slogans and taglines that customers will love
Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.
The 35 best pieces of sales advice for 2023 from sales experts
Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.
Conversational CRM is the missing piece in your sales strategy
Learn why conversations play a critical role in creating customers for life.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.