Era of intelligent CX: Zendesk to unveil new AI capabilities
At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.
Service
April integrations bring new innovations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Virtually Human founder Chris Ebeling: Building the horse before the track
Don't wait until an idea is 100% baked if you believe in where it's going.
The role of AI in making CX more accessible and inclusive
Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
How AI in the workplace is helping teams do more with less
A recent surge of AI advancements has been a spark of hope in a challenging time. See how teams are using new technologies to control costs and increase employee productivity.
Sales
How to calculate profit margin: Calculator, formulas, and examples
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
销售绩效管理流程使您to analyze and actualize your business’s progress and move you toward success.
Culture
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme ofBlack History Is My History.Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Guides, research, and more
Zendesk ROI case study: Lush
See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.
State of Financial Services CX 2023
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.
Employee Experience Trends Report 2023
New ways of working require new tools. Download the report to see key trends and insights shaping the workplace in 2023.
Popular guides
Want to take a deeper dive? Choose a topic.
Latest storiesPage 7
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
Top 3 things retailers are missing in digital CX
零售商如何创建个性化的顾客经验吗eriences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
The ultimate guide to CX in retail
Learn six best practices for creating great retail customer experiences.
Why financial institutions need to invest in personalization now
Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.
What is transactional selling, and how does this approach work?
Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.
World Humanitarian Day: It takes a village
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
5 ways that IT asset management improves customer and employee experiences
Learn how IT asset management can boost productivity, performance, and customer and employee experiences.
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
The ultimate guide to CX in fintech
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
How leading healthcare organizations are transforming patient and employee experiences
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.
How to build a customer referral program in 2023 (+ examples)
Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.
The future of sales is connection
亚博Zendesk 3000 CRM决策者梦的的调查als just how important it is to connect sales organizations to critical customer information within the business.
No sweat, new integrations are in
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Lead vs. prospect vs. sales opportunity: What's the difference?
The termslead,prospect, andopportunityare often thrown around interchangeably, but they shouldn't be. This guide covers the differences, best practices, and more.
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
How to write a killer sales proposal (examples and best practices)
A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.