Identifying the caller

When an agent receives a call, the telephony system can use the caller's phone number to search for the caller in Zendesk Sell. If a user exists with the caller's number, the system can link the call to the existing contact or lead in Sell. If a contact or lead doesn't exist, it can create one for the caller. SeeCreating a contact or lead in Sell for a caller.

To look for a contact or lead in Sell, use thegetResourcesByPhoneendpoint with the caller's phone number:

             

              
client.invoke(“get亚博电脑端ResourcesByPhone”,phoneNumber);