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Zendesk Support search reference

Anton de Young
  • Edited

What's my plan?

Suite allall plans

This article contains tables listing and describing data property keywords and values that can be used, along with common search operators, to narrow your search results. There are also sections describing more advanced search methods and formatting.

This article is aimed at administrators and support managers with full access to the data in Zendesk Support. If you're an agent, start withSearching the data in Zendesk Supportand refer back to this reference article if you want to perform more advanced searches.

This article includes the following topics on advanced search methods:

This article includes the following reference tables:

Note:It can take a few minutes for Zendesk Support to index new and modified tickets, users, and other resources, so they might not appear in search results right away. Also, search returns only the first 1,000 results even if there are more results.

Search terms and terminology

Search terms

Search terms are user-defined words, phrases, or values. Examples:

  • 3245227
  • Greenbriar
  • serial number
  • "Jane Doe"

Search terms are case-insensitive. For example, "App" and "app" return the same results.

A single-word search term returns a result if it appears in the data as follows:

  • a single word
  • a single word in a longer phrase
  • the prefix of a longer word

The search term will not return a result if it appears in the data as follows:

  • in the middle of a word
  • at the end of a word

For example, the search term "top" would match "top", "top tier", "Top Ten Trucking", "Tip-Top Mops", "Big Top Entertainment", and "Dessert Toppings, Inc". It would not match "Desktop Solutions" or "One-Stop Publishing".

Search terms can consist of multiple words. There is a 64 word limit in a search query. Enclose the words in double quotes if you want the search to only return exact matches. Example: "Jane Doe". You can omit the quotes, in which case search reverts to AND matching logic. In other words, all the words must be present in the record in any order for a match. For example, searching for the following phrase returns results only if all the words are present, in any order.
请升级我的帐户

Property keywords

You can narrow your results by combiningproperty keywordswith search terms andoperators. Example:

status

A property keyword is the name of a property in a ticket, a user, an organization, or a group. Examples:

  • assignee
  • created
  • name

See the following property keyword references for all the properties and details about each:

Example property searches:

Search Property keyword Returns
priority>normal priority Tickets with a priority of high or urgent
subject:2fa subject Tickets with the search term 2fa in the subject
email:jdoe@example.com email The user with the email jdoe@example.com

Some properties have predefined values. For example, the ticket status property has the following predefined values: new, open, pending, hold, solved, closed. You can only search by these values. Example search:status:open. See the property keyword references for details about each property.

Other properties accept user-defined search terms. Example:subject:2fa. SeeSearch terms. The same matching rules apply for property searches with the exception of prefix matching. Results are not returned if the search term appears as the prefix of a longer word. For example, the search term "tier" would return results for "tier 1" and "tier 2" but not "tiered".

You can search for multiple values of a single property by including the property keyword multiple times in a query. Example:

tags:silver tags:bronze

Search uses OR logic for matching in this case. The previous example returns results that contain either the tag "silver" or the tag "bronze".

Example search

The following search expression looks for anything with the tag "vip" that was created before May 1, 2019:

tags:vip created<2019-05-01
How it works:
  • tags是一个属性关键字说明你搜索only within a specific data property, in this case atag.
  • :is the "equal to" operator indicating thetagproperty value needs to be equal to the subsequent search term. Note that there's no space before or after the:.
  • vipis the search term.
  • created是一个属性关键字说明你搜索thecreateddata property for items created relative to a certain date.
  • <is the "less than" operator indicating you're searching for records created before a certain date.
  • 2015-05-01is a search term indicating the date you want to use.

Searching for properties that contain no data

Properties that contain no data can be searched for usingnoneas the search term, along with thegroup,tags,via,organization, orassigneekeywords, as in this example:
assignee:none

This returns all unassigned tickets.

Searching by date and time

Date property keywords -created,updated,solved, anddue date) can be combined with search operators to return data from a specific date, before a certain date, and after a certain date. To search dates in any locale, use the format YYYY-MM-DD. You can also use locale-specific formats such as MM/DD/YYYY in the United States.

To search for data before a certain date, use the less than (<) operator:
created<2011-05-01
To search for data after a certain date, use the greater than (>) operator:
due_date>2010-01-10
To search for a specific date, use the equals (:) operator:
solved:2010-01-10

You can also use the<=or>=operators to indicateless-than-or-equal-toandgreater-than-or-equal-torespectively.

Searching with combined dates and times

You can specify a combined date and time usingISO8601 syntax:
created>2015-09-01T12:00:00-08:00 updated<2015-09-01T12:00:00Z

The first example above searches for anything created after September 1, 2015 at 12:00 p.m. (Pacific Standard Time).

The second example above searches for anything updated before September 1, 2015 at 12:00 p.m. (UTC).

Searching within a date/time range

You can search within a date range, for example August 2, 2014 through August 4, 2014, using the following search statement:
created>2014-08-01 created<2014-08-05

You can also include specific times in your search range. The following example searches for anything created between August 1, 2014 at 11:59 p.m. (UTC) and August 4, 2014 at midnight (UTC):

created>2014-08-01T23:59:00Z created<2014-08-04T23:59:59Z

Searching with relative times

You can search for a time relative to the present time, using the time unitshours,minutes,days,weeks,months, oryears. The following search returns anything created in the last four hours:

created>4hours

Sorting search results

You can sort your search results by field, in ascending or descending order, using the following keyword phrases:
  • order_by:field
  • sort:ascorsort:desc
Sorting is available on the following fields:
  • created
  • commented
  • priority
  • status
  • ticket_type

Using theorder_byandsortkeywords is equivalent to using the API parameterssort_byandsort_order.

Using the 'type' keyword

For API searches, one of the tools you have available for narrowing your search results is thetypekeyword. It is used to explicitly declare that you want to search for one of the following types:

  • ticket
  • user
  • organization
  • group

Using thetypekeyword means that you are explicitly searching on the type you specify. For example, you can search for all the users that belong to the customer's organization using this search statement:

type:user organization:customers

If you instead searched fororganization:customersyou would also get all the tickets that have requesters who belong to this organization. This is because searches that do not explicitly specify type return results for all types, including tickets (and organization is a ticket property).

Usingtype:user, your search returns all users that belong to the Customers organization. So, you're narrowing your search to the user type and excluding tickets.

While organizations and groups are properties of the user object, they have their own properties that can be searched as well. The following query allows you search only for organization tags, excluding tags of the same name that may be used in other elements of your Zendesk Support instance such as tickets and forum topics.

type:organization tags:premium

Using the 'user' keyword

To search for a user's profile data, you have the following two options.

Using theuserkeyword:
user:amy
Or, using thetype:userkeyword:
type:user amy

For more information about theuserkeyword and how it's different from thetype:userkeyword, see the section aboutThe user and type keywordsinSearching users, groups, and organizations.

Search FAQ

  • How soon can new data be searched?

    When you add new data to Zendesk Support, it typically takes about a minute before it's indexed and can be searched.

  • 标点符号是如何影响搜索?

    Punctuation characters are generally not included in searches.

  • Are there limitations to wildcard searches?

    You can only do wildcard searches when combined with property keywords (subject:photo*).

  • Who can search what?

    Administrators can search all the data in Zendesk Support. Agents can search the data that they've been granted access to. End-users can do full text searches of the knowledge base.

  • What languages are supported?

    There is language-specific support for searching in the following languages:
    • English
    • French
    • German
    • Japanese
    • Portuguese
    • Spanish

    The support includes dictionary-based tokenization for Japanese, because words are not separated by spaces in that language. For the other languages, the language-specific support is primarily stemming, which allows different forms of the same word to match. In particular, the singular and plural forms of a word will generally match.

Search operators

You can use the following search operators to build your search statements.

Table 1.Search operators
Operator Description
: The colon indicates that the given field should equal the specified value.
status:open
< Less than.
status
> Greater than.
priority>normal
<= Less than or equal to.
status<=pending
>= Greater than or equal to.
优先级> =正常
" " Double quotes. In a simple keyword search, this is referred to as a phrase search and returns the exact words in the exact order; however, punctuation characters are not included.
"Please upgrade my account"
Note:In the Japanese version of Support, this feature does not work as expected. A simple keyword search that includes double quotes returns results, but the results are not the exact words in the exact order.

In a search including data properties, use double quotes to perform an inclusive AND search, returning results that includeallproperties in the search.

tags:"superman is_awesome"
- Minus sign. Excludes items containing a word (or property value) from the search results. For example, the following statement searches for any tickets with the status 'pending', but excludes any tickets containing the tag 'invoice' from the search results:
status:pending -tags:invoice
* The wildcard operator is useful when you want to search various forms of a word. For example, searching forphoto*returns results that would include photography, photographer, photograph and any other words that began with 'photo'.
However, because of the performance issues involved with doing wildcard searches, unqualified wildcard searches are not currently supported. In other words, you need to use a property keyword to make your search specific to the data you're trying to locate.
subject:photo*

Ticket property keywords

You can search on the following ticket properties.

For more information about ticket search, seeSearching tickets.

Table 2.Searchable ticket properties
Keyword Description
Ticket ID There isn't a property keyword for the ticket ID. Instead, you simply search for the ticket by its ID number in the following format:
233
created The date, or date and time, the ticket was created. Enter date in yyy-mm-dd format.
created:2011-05-01

Search within a date or time range. Enter times usingISO 8601syntax. For example, to search for a ticket created between 10:30 a.m. and 12 p.m. (UTC) on August 1, 2014:

created>2014-08-01T10:30:00Z created<2014-08-01T12:00:00Z

For more information on using date and time in your search, seeSearching by date and time.
updated The date of the most recent ticket update.
updated>2011-05-15

For more information on using date and time in your search, seeSearching by date and time.
solved The date the ticket was set to solved.
solved<2011-06-01

For more information on using date and time in your search, seeSearching by date and time.
due_date The due date of tickets.
due_date:2011-06-01

For more information on using date and time in your search, seeSearching by date and time.
assignee The assigned agent or other entity. You can specify "none", "me", user name (full name or partial), email address, user ID, or phone number (see thephoneuser propertyfor help searching by phone number).
assignee:"Susan Warren"
submitter The ticket submitter. This may be different than the requester if the ticket was submitted by an agent on behalf of the requester. You can specify "none", "me", user name (full name or partial), email address, user ID, or phone number (see thephoneuser propertyfor help searching by phone number). SeeSearching ticket user roles.
submitter:me
requester The ticket requester. You can specify "none", "me", user name (full name or partial), email address, user ID, or phone number (see thephoneuser propertyfor help searching by phone number).
requester:amy@mondocam.com
subject The text in the ticket's subject.
subject:"upgrade account"
description The text in the ticket's description and comments.
description:defective
custom_status_id Ifcustom ticket statuses are activated, search for a specific system or custom ticket status. Specify the status by its numeric ID, which you can find on the Ticket statuses page whenediting a ticket status.
custom_status_id:2393906
status Possible values: new, open, pending, hold, solved, closed.
status
ticket_type Possible values: question, incident, problem, task.
ticket_type:problem
priority Possible values: low, normal, high, urgent.
priority>low
group Specify the name or ID of a group. Returns tickets assigned to agents who are members of the group. Examples:
group:"Level 2"
group:20663166
organization Specify the name or ID of an organization. Returns tickets by requesters who are members of the organization. Examples:
organization:customers
organization:22989442

You can also specify "none" to return tickets by requesters who are not members of any organization.

organization:none
tags Specify tags that have been added to the ticket or "none."
tags:premium

To find tickets that include either of two tags, use:

tags:important tags:urgent

To find tickets that include both tags:

标签:”文件夹内t urgent"
via The ticket's source, which can be any of the following:
  • 邮件(电子邮件)
  • get_satisfaction, get_sat, "get satisfaction" (from Get Satisfaction)
  • closed_ticket (from a followup ticket)
  • ticket_sharing
  • dropbox (from the Zendesk Feedback Tab)
  • chat (from Chat)
  • twitter_dm, "twitter dm", "twitter direct" (from a Twitter direct message)
  • twitter_fav, twitter_favorite, "twitter favorite" (from a Twitter favorite)
  • twitter_like, "twitter like" (from a Twitter like; alias of twitter_fav)
  • twitter (from any Twitter method including direct message and favorite)
  • voicemail (from a voicemail message)
  • phone_call_inbound (from an inbound phone call)
  • phone_call_outbound (from an outbound phone call)
  • phone (from voicemail, CTI, or an inbound call)
  • sms, text, "text message" (from a text message)
  • api (from API call or integrated web service)
  • logmein, logmein_rescue, "logmein rescue" (from LogMeIn)
  • facebook_post, "facebook post" (from a Facebook wall post to a page)
  • facebook_message, "facebook message" (from a Facebook private message to a page)
  • facebook (from any Facebook method including private message and wall post)
  • web, "web form" (from a web form)
  • mobile_sdk (tickets created using the Zendesk mobile SDK)
  • "any_channel" (from the channel framework)
  • native_messaging (from the messaging channel)
  • side_conversation (from a side conversation)
  • answer_bot_for_web_widget (from Answer bot tickets)
via:phone
commenter People who have added comments to tickets. You can specify "none", "me", user name (full name or partial), email address, user ID, or phone number (see thephoneuser propertyfor help searching by phone number).
commenter:"Mike"
cc People who have been CC'd on tickets. You can specify "none", "me", user name (full name or partial), email address, user ID, or phone number (see thephoneuser propertyfor help searching by phone number).
cc:amanda@mondocam.com
fieldvalue Search for a specific value in any custom ticket fields by using thefieldvaluekeyword. For example:
fieldvalue:12345

This returns all the tickets that have a custom field with the value "12345."

For drop-down custom fields, search for tags associated with the field value you want to find.

For checkbox custom fields, you can search for tickets with the field checked or unchecked. For example:

custom_field_:checked
custom_field_{id} Search for a value of a specific custom ticket field. Specify the field by its numeric ID, which you can get from the URL of the Ticket Fields page in the admin interface or with theTicket FieldsAPI. The syntax iscustom_field_:. Example:
custom_field_455214213:shoes

SeeSearching custom ticket fields.
brand Search for a specific brand on a ticket using the brand name or the brand ID. A brand with two or more words requires quotation marks. For example:
brand:Nordstrom
Or
brand: "Banana Republic"

Or

brand:<ID number>
has_attachment Search for all tickets with or without attachments usingtrueorfalse.

To search for tickets with attachments:

has_attachment:true

To search for all tickets without attachments:

has_attachment:false
form Search for all tickets created with a particular ticket form.

If the name of the ticket form includes multiple words, use quotation marks. For example:

form:"default ticket form"

If the name of the ticket form is a single word, you don't have to use the quotation marks. For example:

form:legal
recipient Search for all tickets created with a particular recipient.
This only works for Zendesk support addresses (the ultimate destination) of emails forwarded from external addresses.
recipient:support@yoursubdomain.zendesk.com
comment Search for text within a ticket's comment.
comment:fancy

To search for an exact match within the comments of a ticket, use double quotes.

comment:"fancy things here"
Note:Only the first 500 comments in a ticket are searched.

User property keywords

Here's the list of user properties that can be searched.

For more information about searching users, seeSearching for users, groups, and organizations.

Table 3.User property keywords
Keyword Description
name The user's partial or full name.
name:"alex anderson"
role The user's designated role.
role:admin
email Specify the user's email address, or specify none to search for users without an email address.
email:alex@mondocam.com
email:"none"
Using double quotes to search for an email address does not return an exact match like other keyword searches. For example, if you search the following the results may return any user whose email starts with "dwight":
email:"dwight@mondocam.com"
Tip:Wildcards do not work for email address searches. For example, the following search returns no results:
email:dwight*
group The user's group name. This only applies to admin and agent users.
group:"Level 2"
organization Specify the user's organization name or ID, or specifynoneto search for users without an organization. If the user belongs to more than one organization, searching on any of those organizations will return their profile.
organization:mondocam
created The date the user was added to your Zendesk.
created<2011-05-01

For more information on using date and time in your search, seeSearching by date and time.
notes All text in the notes field in the user's profile.
notes:"manager"
details All text in the details field in the user's profile.
details:"madison, wi"
external_id Specify the user's external ID, if used, or specifynoneto search for users without an external ID.
external_id:0098884412
phone Specify the user's phone number, or specifynoneto search for users without a phone number.
phone:+555-111-2222

When searching by phone number, you must include a plus sign (+) before the number. When searching by phone number using the API, you must include %2B (the URL-encoded version of +) before the number (for example,/api/v2/search?query=type:phone:%2B555-111-2222).
tags Specify tags on the user's profile, or specifynoneto search for users without tags.
tags:premium tags:wholesale
For more information about tagging users and organizations, seeAdding tags to users and organizations.
customfield 用户自定义字段。
plan_type:platinum
For more information, seeSearching custom user and organization fields.
is_verified Indicates whether the user’s primary email address has been verified.

  • is_verified:false Sunitareturns all users named Sunita with an unverified primary email address

  • is_verified:truereturns all users with a verified primary email address
is_suspended Indicates whether the user has been suspended.

  • is_suspended:true Sunitareturns all users named Sunita who have been suspended.

  • is_suspended:truereturns all users who have been suspended.
whatsapp Search for users based on a WhatsApp phone number.

For more information seeSearching for tickets by WhatsApp number.

Organization property keywords

Here's the list of organization properties that can be searched. For more information, seeSearching for users, groups, and organizations.

Table 4.Organization property keywords
Keyword Description
name The organization's partial or full name.
name:mondocam
created The date the organization was added.
created<2011-05-01

For more information on using date and time in your search, seeSearching by date and time.
notes All text in the notes field in the user's profile.
notes:EMEA
details All text in the details field in the organization's profile.
details:london
tags Specify tags that have been added to the organization, or specifynoneto search for organizations without tags.
tags:premium

For more information about tagging users and organizations, seeAdding tags to users and organizations.
customfield Custom organization fields.
plan_type:platinum
For more information, seeSearching custom user and organization fields.
external_id The external ID of the organization or specifynoneto search for users without an external ID.
external_id:00112345

Group property keywords

Here's the list of group properties that can be searched. For more information, seeSearching for users, groups, and organizations.

Table 5.Group property keywords
Keyword Description
name The group's name.
name:"level 2"
created The date the group was added.
created<2011-05-01

For more information on using date and time in your search, seeSearching by date and time.

Satisfaction rating searchable values

You can use thesatisfactionkeyword with rating values to search your customer satisfaction ratings. For more information on customer satisfaction, seeUsing customer satisfaction rating.

Table 6.Satisfaction rating keywords
Value Description
bad Tickets that have been rated 'bad'.
satisfaction:bad
badwithcomment Tickets that have been rated 'bad' that also include a comment from the ticket requester.
satisfaction:badwithcomment
good Tickets that have been rated 'good'.
satisfaction:good
goodwithcomment Tickets that have been rated 'good' that also include a comment from the ticket requester.
satisfaction:goodwithcomment
offered When you request a customer satisfaction rating, the ticket satisfaction rating status is set to 'offered'. The following notification is added to the ticket: Customer satisfaction feedback was offered. This means that you've asked for but not yet received a response to the rating request.
satisfaction:offered
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    100 Comments

    • Brett Bowser
      Zendesk Community Manager
      Hey Naomi,

      I just updated the topic so you should now have access. Let me know if you have any other questions!
      0
    • Nicholas Hemenway

      Hello, is it possible to search for a user by email address if that user has a minus sign (or dash) in their email address? I don't see any results appear when I search for such a user by email address even though I know the email address matches that of a user in my system. I wonder if this is because the minus sign has a special usage in the search feature.

      0
    • Peter Hochstrasser

      HiNicholas Hemenway

      You need to enclose your search term in double quotes: "*-*" in the search bar finds all users that have a minus in their name or their e-mail address.

      0
    • Nicholas Hemenway

      Peter HochstrasserThanks for the quick reply. Unfortunately, that doesn't seem to work either. This email address does also include a '+' symbol, so maybe it's failing because of that?

      0
    • Nathan Purcell

      Nicholas you can't use exact string matching on "punctuation". I have an open escalated ticket with Zendesk about this because it's preposterous and a serious limitation of the search function.

      1
    • Michael Macarthur

      Hey Zendesk-ey peoples

      Does anyone know how I can search by Templates across Articles in Help Centre?

      I've done a mass migration of our User guides into Zendesk (from Confluence on-prem which is EOL) and I have run through them all to freshen them up, standardise them etc. For each Module of our product that the Articles relate to we have applied a Template to them, which I'll get one of our Creatives to make into a nicely styled template with Color, Logos, Legal footers etc.

      So can I do a search for Articles by the Template? I want to see what Articles are still using the default Template in case I missed some, which I will have out of the nearly 1000 docs we imported.

      is the Template Field searchable?

      Thanks all

      Mic

      0
    • Steve Lacoss

      Hi Mic,

      If the template has a Label (keyword) added to it that is unique to the template, it should apply that label every time the template is used to create an article

      0
    • Gorkem

      Hi all,

      我试着搜索数据(从搜索& Zendesk API)亚博our support tickets with a specific keyword most used by our end user but when filtering "data layer" I'm seeing our agent reply to. I want to get only end users' replies or first emails that include these specific keywords.

      Is there a way to get only end users' emails and replies from search or Zendesk API?

      0
    • Jennifer Morris

      Is there a way to search by attachment name? This is critical at the moment for us.

      0
    • Nara
      Zendesk Customer Care
      Hi Jennifer, currently attachment names are not stored as searchable parameters within ticket data. However, if you would like to programmatically search for attachments outside of the standard Zendesk Search function,attachment names are saved in the tickets audits.
      0
    • Dane
      Zendesk Engineering
      Hi Muhammad,

      As it turns out, we don't have a search criteria that can exclude bot responses.
      0
    • Ashish Reddy

      Hello Support,

      How I can filter out cases based out *Severity*?

      I tried many ways to filer open tickets with Severity filter / search criteria but I could not.

      severity>=critical status:open status:new status:hold

      Or

      severity>High status:open status:new status:hold

      But I still get all records of tickets with High Severity only.

      Am I missing something here?

      0
    • Gab Guinto
      Zendesk Customer Care
      Hi Anish,

      严重性是定制机票字段吗?操作符>, < and = don't work when searching for custom field values. To search for custom field values, you can refer tothistable. Example, if I want to search for tickets with values Low, Moderate or High selected on my custom field, I can use this search query:
      custom_field_360008502494:low custom_field_360008502494:moderate custom_field_360008502494:high
      0
    • Katerina Frid

      Hello! Is it possible to search only though the initial messages in all tickets?

      0
    • Gabriel Manlapig
      Zendesk Customer Care
      Hi Katerina,

      Currently, searching any keyword will scan for the whole message of a ticket. As a workaround, you could try using the double quotes" ".

      In a simple keyword search, this is referred to as a phrase search and returns the exact words in the exact order; however, punctuation characters are not included.

      "Please upgrade my account"

      I hope this helps. Thank you!

      0
    • Cat Xia

      Using double quotes doesn't seem to actually specify my results. I use " UPS " and it still returns things like "follow-ups" and "set up"

      0
    • Nathan Purcell

      Welcome to Zendesk Cat, where the documentation is either missing, just plain wrong or there's some unusual edge case that affects 99% of the users

      0
    • Carmelo Rigatuso

      Why does searching by the domains associated to an organization return no results? We have orgs that have multiple domains for their users. If I search fororganization:domain.comororganization:seconddomain.com- I get nothing.

      0
    • Dane
      Zendesk Engineering
      Hi Carmelo,

      Based onOrganization property keywords、组织域不是搜索客的一部分ywords.
      0
    • Christina Stommel

      Is there a list of search connectors or operators that end users can use to search Guide content?

      0
    • Viktor Osetrov
      Zendesk Customer Care
      Hello Christina,

      It seems you can find this information here related to what end users can use to search Guide content -https://developer.zendesk.com/documentation/help_center/help-center-templates/search_results_page/#search-results-page

      Hope it helps

      0
    • Zach Wales

      Still no functionality to search by Followers of tickets? How are other light agents (CSM, SEs, Sales, etc...) able to follow along with their client support requests?

      1
    • Steven Hampson

      Sorry if I missed this but is there a way to search using an AND condition, to restrict results? Adding multiple terms results in an OR search, but I want to search e.g. keywords 'and' a field value, which I can't seem to do.

      Thanks,

      Steven.

      0
    • Noly Maron Unson
      Zendesk Customer Care

      Hi Steven,

      One way to do this is to input a search term together with a tags search for the field value.

      In my example below I use

      test tags:v1

      This then returns the tickets containing the word "test" AND the tag "v1".

      Though I would highly recommend using theAdvanced Search appinstead since it is in my opinion a more user-friendly free app created by Zendesk. You can learn more about the apphere.

      0
    • Steven Hampson

      Thanks Nora. When I try that, it returns as an OR search e.g. in your example I would get everything with the word 'test' or everything tagged v1.... But I like the Advanced Search app, thanks for the tip - I will try that out :D

      0
    • Navin Karunanithi
      • Edited

      Hi

      apologies if this has been already discussed earlier , I am looking for a way to use the query parameter to filter out objects by "updated" field . I am able to perform this using `search.json?query=tickets+updated>2015-09-01T12:00:00-08:00` but I am unable to do this for other objects which includes users , requests , organisations but I get status code 200 OK . Is this parameter only limited to tickets . I am looking for a way to filter all objects that have updated_at greater than a given timestamp . If there is a workaround it would greatly help in building a Zendesk connector .

      1
    • Terry Ehrhard

      Navin KarunanithiVery possible. See this endpoint referencing organizations

      https://{your domain here}/api/v2/search.json?query=type:organization "zone tech" updated>2020-09-07T19:00:00Z updated<2021-09-07T23:59:59Z

      0
    • Dan R.
      Community Moderator

      It appears that tickets can be found by using an organization ID, however we can't search for organizations by ID.

      Could this oversight be addressed please? I can't imagine it would be too complicated to add support for Org ID.

      0
    • Jainendra Mandavi

      How can i filter using search API. Below are the filters required

      ticket id > X AND order by ticket ID AND sort by desc

      0
    • Zsa Trias
      Zendesk Customer Care

      Hello Jainendra,

      As mentioned above, there isn't a property keyword for the ticket ID, so you can probably use the ticket created date instead to filter the search and sort it:

      .../api/v2/search.json?query=type:ticket created>"2023-07-01" sort:desc order_by:created_at

      0

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