SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc.(NYSE:ZEN) was positioned by Gartner, Inc.in the "Visionaries" quadrant of the April 27, 2015, CRM Customer Engagement Center report. The Gartner Magic Quadrant report for Customer Engagement Centers is available at://www.ying8.net/resources/2015-gartner-magic-quadrant-crm

" 亚博 is the new face of customer service, and we believe our Magic Quadrant position reinforces our vision that today’s customer service leaders must innovate differently than a decade ago, and to do that, they require a new platform and partner to stay ahead of their customers’ needs," said Marcus Bragg, SVP of Worldwide Sales and Customer Success, 亚博 . "This year 亚博 moved into a new quadrant. We feel a big part of moving quickly is due to the support we get from our 52,000 customers, which - increasingly - includes many new large global references.”

" 亚博 is an actual alternative to legacy products, differentiated by their ability to get up and running quickly, drastically reducing implementation costs and timelines. 亚博 lives up to its promise. It’s that simple,” says Dustin Luan, Senior Adviser of Innovation for the Federal Communications Commission(FCC). “Zendesk does what we need it to do today and its vision ensures it’s a solid alternative in years ahead to help innovative decision makers."

According to Gartner: “This research examines the market for global customer service and support applications for case management, trouble ticketing and problem resolution. The functionality evaluated includes knowledge-enabled service resolution, social media/community management, offer management, interaction assistance tools and service analytics dashboards. There should be agent tools and customer tools, designed on a common platform.”

Recent 亚博 product innovations and advancements include:

• 亚博 announced a partnership to powerFacebook’s new Businesses on Messengerproduct enabling businesses for the first time to communicate with customers through Facebook’s popular messaging app. Through an integration of its Zopim chat product with Messenger, 亚博 is allowing businesses to provide scalable and responsive customer service to the more than 600 million people worldwide who use Messenger.
• 亚博 Embeddables去年推出新的移动SDK(软件development kit) and Web widget that allow organizations to offer self-service through Help Center, ticket submissions and real-time chat to customers within the context of their preferred mobile apps and online channels. Customers no longer need to visit a separate help section or leave an app for service.
• 亚博 introducedEnterprise Elite, an expanded enterprise offering to address the growing need for a modern customer service platform at large organizations. An upgraded Enterprise Elite pricing plan provides dedicated support, service-level guarantees and enterprise-specific product features.

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About 亚博

亚博 provides a customer service platform designed to bring organizations and their customers closer together. With more than 52,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, 亚博 has operations in the United States, Europe, Asia, Australiaand 南美. Learn more atwww.ying8.net

Source: Zendesk, Inc.

Source: Zendesk, Inc.