• 空空的istopher Boerger

  • February 02, 2021 17:08

  Hey it would be great to be able to bulk edit all articles and add or remove the promote article option.

  weird that you cannot act on all article settings when bulk editing.

• Slava Skorbezh

  • June 04, 2021 13:28

  Hi, any plans to add top of the articles list to Support SDK foriOS/Android?

• Cheeny Aban

  • July 11, 2021 15:07

  Zendesk Customer Care

  Hi Slava Skorbezh,

  Thank you for leaving feedback on our Community. I've marked this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

• Soo Hian Foo

  • December 20, 2021 02:29
  • Edited

  HiJennifer Rowe,

  thanks for sharing about promoting articles for Guide (help center).

  We would like to show our most popular articles based on the highest number of page views, in our header dropdown and some sections in our Guide web pages.
  
  Is there a way to automate it instead of manual promotion? Like a template?
  
  
  

• Soo Hian Foo

  • January 05, 2022 06:47

  HiCheeny Aban

  Can you help re: this:

  We would like to show our most popular articles based on the highest number of page views, in our header dropdown and some sections in our Guide web pages.
  
  Is there a way to automate it instead of manual promotion?

• Slava Skorbezh

  • January 05, 2022 07:48

  + 1Soo Hian Foocomment. It'd be great to have such a feature

• Rebeca Hernandez

  • October 20, 2022 11:07

  +2 toSoo Hian Foorequest

• Rebeca Hernandez

  • October 20, 2022 11:10

  An additional question, it is mentioned above, "Promoted articles might also appear by default on the home page, depending on your theme." how to know which theme would enable this? it would be extremely helpful to have this on the help center, thanks

• 空空的istine

  • October 21, 2022 04:27

  Zendesk Engineering

  Hi Rebeca,
  
  We have an existing thread with recommendations from Team Diziana on thiscommunity post.
  
  

  Just copy and paste the below code at your home_page.hbs at the bottom and you can see all your promoted article would be showing on homepage:

  {{#if promoted_articles}}
  
  {{t 'promoted_articles'}}
  
  
  {{#each promoted_articles}}
  
  
  {{title}}
  
  {{#如果内部}}
  
  
  
  
  {{/if}}
  
  
  {{/each}}
  
  
  {{/if}}

  Note: The above promoted article code can be found in default Copenhagen Theme at Homepage file.

  
  Hope this helps!
  
• 空空的istina Hernandez

  • October 24, 2022 17:26

  How can you change the Promote star icon to something else? Thanks!

• 空空的istine

  • October 25, 2022 03:55
  • Edited

  Zendesk Engineering

  Hi Christina,
  
  You can change the icon that appears before the article title, however, you will need to make some advanced customization on the theme code. Please be advised that our team is unable to provide support for custom coding, you may reach out to your Developers or IT team for guidance on how to tweak the theme code.
  
  Sharing with you this response I found on thispostfromTeam Diziana(they're third-party Developers, and provide assistance with theme customizations) the answers on the post might give you an idea of where to make changes to the code.
  
  Thanks!
• Zoe Goble

  • February 07, 2023 15:05

  I've added the promote functionality and my promoted articles appear on my homepage which is great. What I've noticed is that my side navigation is showing the promoted articles at the top of the menu, confusing the order in which the articles should be read.

  Is there a way to have the promoted articles displayed on the homepage but for it not to impact the order anywhere else? This is quite a big problem for our workflows.

  I also have another question regarding the star that's meant to appear next to the article; this doesn't show in my help centers - any idea as to why not?

  Thanks

• Syd Stahler

  • February 08, 2023 16:08

  I also have the same question as Zoe!

• Vlad

  • February 14, 2023 14:43

  Community Moderator

  

  Zoe GobleSyd Stahler

  just working on my client's help center and found it IS possible to sort articles by position, regardless if some of them are promoted articles or not. You can do that using ZD's API sort option (sort by position). More details:
  https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/#sorting

• Zoe Goble

  • 2023年2月15日10:58

  你好,我是一个产品的作家,而不是开发者/工程师, so I don't have much technical knowledge. Is this straightforward to implement, or do I need to seek technical support?
  
  Thanks.

• Vlad

  • February 15, 2023 13:45

  Community Moderator

  

  Yes, frontend dev would be needed.

Pleasesign into leave a comment.