Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Add end-user as CC via Trigger or AutomationNot planned481votes 515comments
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[Closed for comments] Customization of the dashboardNot planned266votes 203comments
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Feature Request: Triggers - Action: Add Internal Note as a trigger actionNot planned171votes 59comments
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Add formatting (rich text editor) to dynamic contentNot planned117votes 35comments
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Allow a trigger to post comment updatesNot planned110votes 55comments
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dark themeNot planned87votes 42comments
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Customer Effort Score in ZendeskNot planned82votes 31comments
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Random Satisfaction Surveys - Set Sampling RateNot planned43votes 90comments
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Attach multiple Zendesk domains to one JiraNot planned40votes 63comments
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Need a placeholder for satisfaction reasonNot planned35votes 28comments
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Hide customer satisfaction results from agents viewNot planned31votes 23comments
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Macro Usage Reporting CapabilitiesNot planned29votes 20comments
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Zendesk Search should look into attachmentsNot planned28votes 42comments
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Agents should be able to submit CSAT surveys tooNot planned26votes 40comments
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Allow admins to delete satisfaction ratingsNot planned24votes 50comments
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Edit internal notesNot planned23votes 19comments
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Setting requester with a macroNot planned19votes 13comments
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Business Hours: Half-Day Holidays & Holiday RepetitionNot planned19votes 19comments
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Customer satisfaction customizationNot planned18votes 27comments
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Reopening Closed and/or Archived TicketsNot planned12votes 13comments
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Feature request: Edit/delete a comment on a ticketNot planned10votes 10comments
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Improved search for deleted ticketsNot planned10votes 14comments
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SLA PlaceholderNot planned8votes 8comments
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CSAT CustomizationNot planned6votes 8comments
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Advanced Features for Customers and Organization viewsNot planned5votes 7comments
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Option to Remove Email from User ProfileNot planned5votes 20comments
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Support ticket rating based on a numeric scaleNot planned5votes 4comments
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Additional Text Align Options in Agent replies (Centre/right align)Not planned4votes 6comments
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Allow Agents to Complete Satisfaction SurveysNot planned3votes 11comments
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New Agent Workspace - formattingNot planned2votes 1comment