Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond
This year’s WorldPride theme is Gather. Dream. Amplify. In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of Pride employee committee, Scott Morris, shines a light on why now is such a pivotal moment for Pride community members and allies to rally together.
Service
Why manufacturers must shift gears from product to CX, powered by AI
As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.
Getting personal: How AI will help businesses understand customers better
在第四集和泽的对话ndesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
16 employee engagement survey questions and best practices
Learn how to conduct an employee engagement survey and what questions you should ask.
Sales
How to calculate profit margin: Calculator, formulas, and examples
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
销售绩效管理流程使您to analyze and actualize your business’s progress and move you toward success.
Culture
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme ofBlack History Is My History.Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
Guides, research, and more
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
AI deep dive: Harnessing the power of AI for customer service
This guide contains a detailed overview of Zendesk AI offerings that service teams are using to…
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
Popular guides
Want to take a deeper dive? Choose a topic.
Latest storiesPage 3
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
April integrations bring new innovations
新Zen亚博desk应用程序集成。学习所有bout how these integrations can help out your sales and support teams.
Era of intelligent CX: Zendesk to unveil new AI capabilities
At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.
Virtually Human founder Chris Ebeling: Building the horse before the track
Don't wait until an idea is 100% baked if you believe in where it's going.
The role of AI in making CX more accessible and inclusive
Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
Zendesk ROI case study: Lush
See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.
State of Financial Services CX 2023
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
Employee Experience Trends Report 2023
New ways of working require new tools. Download the report to see key trends and insights shaping the workplace in 2023.
How AI in the workplace is helping teams do more with less
A recent surge of AI advancements has been a spark of hope in a challenging time. See how teams are using new technologies to control costs and increase employee productivity.
Unlock intelligent CX alongside the best in the business
Zendesk Relate, our annual flagship conference, returns this May to San Francisco. Register to be the first to hear our big, exciting product announcements, to gain an inspiring peek into the future of CX, and hear some real-life success stories.
How AI is boosting agent intelligence—and evolving the CX team
Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
What is a customer journey map? How to create one + templates
A customer journey map helps companies understand the entire customer experience—from discovery to advocacy and every touchpoint in between.
Top trends to watch in Healthcare CX
See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
Experience the future of Zendesk AI at Relate
Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.
Every company needs to be thinking about generative AI—here’s why
Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.
Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk
Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.
10 ways to boost retail customer engagement in 2023
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.