Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Notify agent if requester email is bounced or rejected90votes 72comments
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JIRA integration supports attachments65votes 70comments
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I should be able to create a view for the tickets I'm CC'd on129votes 69comments
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Stopping the reopening tickets by a ' Thank you ' response.67votes 68comments
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Show ticket title in tab, not requester name111votes 67comments
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"Requester can see this comment" default setting96votes 67comments
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Dashboard "Updates to your tickets" mark checked53votes 63comments
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Attach multiple Zendesk domains to one JiraNot planned40votes 63comments
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Comment on comments in Facebook threadsAnswered66votes 62comments
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Feature Request: Triggers - Action: Add Internal Note as a trigger actionNot planned171votes 59comments
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Trigger Conditions: Sender email address47votes 58comments
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Link user field with ticket field76votes 58comments
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Agent Workspace: Keep content from internal note if changing to public reply64votes 55comments
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Allow a trigger to post comment updatesNot planned110votes 55comments
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Functionality to pause an SLAPlanned37votes 54comments
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Can we keep the ticket's status as NEW after assignment until Agent manually updates?Planned18votes 54comments
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Erase tags59votes 53comments
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Use Followers as VIEW parameter conditionsPlanned92votes 52comments
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SMTP Email delivery methodPlanned53votes 52comments
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Ability to prohibit merging of tickets across organizations53votes 51comments
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Allow admins to delete satisfaction ratingsNot planned24votes 50comments
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views should include the condition "subject"89votes 50comments
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Customize Agent Workspace42votes 48comments
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Remove dashboard updates once ticket is viewed25votes 47comments
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Allow end users to update fields after ticket is created65votes 47comments
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Side Conversations - Microsoft Teams IntegrationCompleted48votes 44comments
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Ability to set Requester:Organization from Triggers28votes 43comments
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Ability to print ticket without internal note/comment45votes 43comments
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Zendesk Search should look into attachmentsNot planned28votes 42comments
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Reporting - Skipped tickets within the "play-mode"Planned77votes 42comments