Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
Do a search from within a View and keep that search limited to the tickets within that ViewPlanned11votes 5comments
-
Disable the Default Organisations FeaturePlanned4votes 7comments
-
Triggers and automations on WhatsappPlanned12votes 24comments
-
feature request: cc function on side conversationsPlanned16votes 13comments
-
Prioritisation for Skills in Skills Based RoutingPlanned4votes 4comments
-
Unrestricted File Upload VulnerabilityPlanned1vote 10comments
-
View on FollowersPlanned8votes 6comments
-
Allow admins to view agent macrosPlanned24votes 17comments
-
Views limitationPlanned122votes 129comments
-
Adding Fields To ViewsPlanned9votes 7comments
-
Feedback: PathfinderPlanned15votes 17comments
-
Use Followers as VIEW parameter conditionsPlanned89votes 51comments
-
Business hours intervalsPlanned2votes 2comments
-
Feature Request - Ability to edit closed ticketsPlanned141votes 122comments
-
Multi-select in user profiles & organizationsPlanned32votes 32comments
-
Mobile App Side ConversationsPlanned20votes 34comments
-
Restricting tickets visibility to BrandPlanned48votes 40comments
-
Functionality to pause an SLAPlanned36votes 54comments
-
Customize search results columnsPlanned123votes 103comments
-
Does Zendesk Support OpenID Connect?Planned8votes 39comments
-
Reporting - Skipped tickets within the "play-mode"Planned76votes 37comments
-
Prioritize Bounced Email NotificationPlanned94votes 68comments
-
SLA based on internal notesPlanned44votes 38comments
-
SMTP Email delivery methodPlanned53votes 52comments
-
SLA Alerting in MinutesPlanned65votes 77comments
-
How to view a list of all Organizations, with the Organization fields as the columns?Planned17votes 35comments
-
Ability to merge organizationsPlanned194votes 198comments
-
Can we keep the ticket's status as NEW after assignment until Agent manually updates?Planned18votes 54comments
-
Round Robin assignmentPlanned85votes 136comments