Free Help Desk Software & Free Trials

为什么你的生意需要一个免费的在线ticketin吗g system or a free trial?

Your business needs a free ticketing system or a free IT ticketing system trial because it provides what you need to scale great service. Through workflows, automation, and ticket categorization and routing,ticketing systemsenable your agents to track, respond to, and resolve customer requests.

This is especially important as the number of channels—including social media, email, andlive chat—continues to increase. Without a ticketing system to consolidate communications, agents waste time navigating disorganized customer requests.

In short, ticketing systems allow you to spend less time untangling email chains and more time handling customer queries. And if your small business shines withcustomer service skills, your patrons will spread the word.

Who uses free help desk software?

Customer service, HR, and IT teams use free help desk software. For them, it’s a one-stop platform with all the best tools for handling tickets quickly. For instance, free IT help desk software with a knowledge base andAI chatbotempowers customers to learn how to use your product or service without direct assistance, which improves the efficiency of any service operation.

What are the benefits of free help desk software?

Here are the many wayshelp desk software是一个赢得custome吗rs, agents, and bottom line:

Building trust with customers

By allowing agents to automate the logistics ofticket routing, engage across all channels, and pull in customer history, free help desk software lets your agents focus on providing personalized support on the channels your customers prefer.

As a result, customers come to trust that when they have a problem, your business will deliver.

Set your agents up for success

Like you, we are laser-focused on our customers. But with free support ticket systems and help desk software, the aim is to empower your agents. Through time-saving workflow automation, collaborative ticket management, and multi-channel communication, agents can do more with less.

Consistent ticket management

Consistency breeds success. But consistent customer support can’t happen if agents don’t have a uniform way to respond to, track, and route tickets. Free IT ticketing systems provide the triggers, smart rules, canned responses, and automations that make your service consistently great.

More contextually relevant customer service

Nothing frustrates a customer like repeating themselves. And nothing delights a customer more than personalized service that’s relevant to the problem they’re trying to solve. Ticketing systems make contextually relevant interactions possible by informing agents about the customer, when they last requested support, what their issue was, and more.

Features of free help desk ticketing software

Organized workflow

Your agents have a lot on their plate—tracking issues, building reports, handling new requests, communicating with colleagues, and more. Free helpdesk and IT ticketing systems lighten this load with tools such as ticket prioritization and routing, ticket escalation rules, AI-based automation, templated responses, and more.

Multichannel support

Centralizing communication from customers and between agents is the core function of free help desk ticketing systems. So the ability to pull in customer communications from all your service channels—whether it’s live chat, social media, email, or acustomer portal—is essential to your help desk system.

Knowledge base portal

Your agents can’t answer every question your customers ever have.Knowledge base portalsgive customers a convenient place to find answers and solutions to problems. And a good help desk ticketing system enables your business to create and manage a self-service knowledge base.

Seamless integration

Free ticket systems should fit within your existing technology stack, not the other way around. Seamless integration between your help desk and other tools connects your systems so the right information gets to the right person at the right time.

Flexibility to scale

As your business grows, your customer service operation will too. And you don’t want to be forced to switch from one system to another when your business requirements change. That’s why your help desk software must provide your team with the flexibility to scale.

Benchmark reporting

In addition to centralizing customer service communications, help desk ticketing software also centralizes useful data about your service operations. Benchmark reporting pulls relevant insights out of raw data to establish benchmarks that allow management to measure and improve individual agent and team performance.

Best help desk software and free ticketing system trials

Best free help desk ticketing systems

1.Zoho Desk

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Zoho Desk is one of many Zoho products created for service, finance, sales, marketing, IT, and HR teams. There’s a free version of Zoho Desk with email-based ticketing, a knowledge base for agents, and limited automation. But you’re limited to a maximum of three agents on Zoho Desk’s free plan.

While Zoho’s free help desk software is great to get familiar with the interface, it’s not sufficiently powerful for most service teams. Plus, you lose out on one of Zoho Desk’s main benefits which is its easy integration with other Zoho products like Zoho Analytics, Books, CRM, and BugTracker.

Free trial: 15 days

Features

• Email-based ticketing
• 革命制度党vate knowledge base
• Macros
• Multi-language support
• API

Learn more about Zendesk app for Zoho

2.Freshdesk

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Freshdesk’s free ticketing system is available through the Free plan. Using the free plan, you can set up email ticketing with ticket management options like tags, ticket prioritization, and ticket merges.

The free plan also includes some basic analytics, automations, shared canned responses, and a public and private knowledge base. You can also set up basic channels for Twitter and Facebook, which allows you to track mentions of your brand on either channel.

Free trial: 21 days

Features

• Automation
• Integrations and API
• Canned responses
• Analytics
• Email ticketing
• Knowledge base management
• Social media monitoring

3.WordPress Advanced Ticket System

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For organizations that use WordPress and serve customers via email or through their website, WordPress Advanced Ticket System is worth considering. It’s available in two plans, one paid and one free ticketing system.

The free version enables you to integrate tickets within your WordPress site through your posts. But to create a ticket with the free plan, your agents need to do everything manually. Unlike with the paid plan, customers cannot submit tickets through your site. This means your customers need to email or call, then your agents can create a ticket.

Free trial: Not available

Features

• Manual ticketing
• WordPress integration
• Ticket statistics

Learn more about Zendesk app for WATS

4.LiveAgent

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LiveAgent offers both paid and free help desk software. The free plan includes ticket management with the caveat that your ticket history only lasts 7 days. So any ticket data older than 7 days is removed for both you and your customer.

A point of emphasis for LiveAgent is its live chat capabilities, which it also offers on its free plan, though you’re limited to just one premade or customizable chat button of your choice. Beyond live chat and ticketing, LiveAgent’s free version offers analytics overviews, a knowledge base, and multiple language support.

Free trial: 14 days

Features

• API and mobile SDK
• Live chat
• Reporting
• Universal inbox
• Ticket management
• Customer forum
• 知识管理

5.JIRA Service Management

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JIRA Service Management by Atlassian offers a free IT ticketing system designed to empower your IT team with a modern service desk. Their free plan limits your total users to three but includes many IT service management features such as service request management, automation, incident management, and a self-service portal.

JIRA’s free plan also includes a knowledge base integration, if you have a Confluence subscription. If you’d like to try JIRA’s more help desk system, you can get a 7-day free trial of their Standard or Premium plan.

Free trial: 7 days

Features

• Ticket management
• API
• Incident management
• Self-service portal
• Automation

了解更多关于JIRA Zendesk亚博

6.HubSpot

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Through its Service Hub, HubSpot provides a free help desk software plan along with its three paid plans. The free plan allows small service teams of three or fewer to manage tickets, chat with customers, and create a limited number of canned responses. Of course, there are limitations to the free plan, such as a lack of automation and branding customization.

HubSpot provides a broad range of other tools for sales, marketing, and operations. And their CMS is an intuitive way to manage your website. With their paid help desk software, you can integrate with all of HubSpot’s tools. So if you’re already a HubSpot user, their free help desk and ticketing system is worth a try.

Free trial: 14 days

Features

• Canned responses (up to 5)
• Live chat
• Ticket management
• 知识管理
• Reporting dashboard (up to 3)

Best free ticketing system and free help desk software trials

1.亚博

Manage all interactions in one place

Zendesk’s free ticketing system trial helps your team work better together by eliminating inefficient workflows. With its shared inbox, Zendesk help desk software collects the data your team needs to help customers more efficiently. Plus, through built-in workflows, automations, and macros, Zendesk enables your chat agents to respond more effectively to your customers.

Zendesk takes the guesswork out of delivering great customer service with:

• Support for business rules that start a process based on preset rules.
• Built-in best practices that are fully customizable
• Customizable views that enable agents to filter their customer queue based on their needs
• Dynamic request forms which give employees the right context without delay in assisting a customer

Zendesk’s free help desk software trial also encourages collaboration between employees, by including:

• The ability to CC coworkers on tickets and share information using internal notes
• Live editing which shows who is viewing a ticket and any changes they make
• Mobile functionality which lets employees handle tickets from anywhere

Zendesk free help desk software trial offers customization and powerful insights

Using Zendesk’s free ticketing software trial, customer support team members and their managers can customize workflows, integrate apps from the Zendesk marketplace, and even develop new apps using Zendesk’s API.

Rich, actionable data is also a click away in Zendesk’s easy-to-navigate interface. Using customer analytics and machine learning, your support team can deliver personalized service and understand your customers better than before. Your business can predict customer satisfaction, measure performance, and uncover insights that can help your business provide the best customer service possible.

Free trial: 14 days

Features

• Automated routing
• Canned responses
• Website live chat
• 3rd-party app integrations
• API,SDKs, andwebhooks
• Analytics and reporting
• Ticket management
• Shared inbox
• Custom branding
• Knowledge base management
• Multi-channel ticketing

2.Help Scout

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With Help Scout’s 15-day free ticketing software trial, agents can leverage Help Scout’s full feature set. The Plus plan is ideal for larger teams who need flexible ticket management, live chat, analytics, a library of integrations, and knowledge base management.

Help Scout also offers a more affordable Standard plan which limits you to 2 mailboxes. If you’re going to do a free trial, try to decide if Standard or Plus is the plan you’ll use so you can get a better feel for it. Finally, a nice bonus to consider is that HelpScout offers live classes on their software which can help you get up and running quickly.

Free trial: 15 days

Features

• Native automation
• API, SDKs, and app integrations
• Canned responses
• Live chat
• Real-time reporting
• Ticket management
• Shared inbox
• Knowledge content management

3.Vision Helpdesk

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If you’re looking to try an industry-agnostic help desk ticketing system for free, check out Vision Helpdesk. It’s a modern, cloud-based system designed for teams of any size and industry. Yet despite its broad appeal, Vision Helpdesk includes features that specialized support teams love.

Their ticket management includes rule-based automations, conversation recording, and omnichannel support. Vision Helpdesk also has gamification features that incentivize your agents to do their best. And you can try their help desk for free with a 30-day free trial.

Free trial: 30 days

Features

• Smart automation
• API and app integrations
• Website live chat
• Advanced reporting
• Ticket management
• Asset management
• Shared inbox
• Knowledge base management

4.Front

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With a free trial of Front’s help desk software, you can bring your service team together. Core to the product is a commitment to fostering teamwork, which you can see in their unique collaboration tools. Among other things, agents can use Front to communicate in team inboxes, share and edit drafts, and detect duplicate responses.

Plus, Front is an omnichannel solution with support for ticketing via email, social media, SMS, and live chat. If you do a free trial, you can choose from one of Front’s three plans, each of which has different limits on users as well as different feature sets.

Free trial: 7 days

Features

• Workflow automation
• Real-time collision detection
• API and integrations
• Templated responses
• Website chat
• Analytics
• Ticket routing, categorization, and tagging
• Knowledge base management
• Multi-channel communication

5.AzureDesk

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While AzureDesk doesn’t provide a free plan, you can try a free trial of this versatile help desk software. Among other things, AzureDesk’s Plus plan includes a self-service portal, ticketing management, workflow automation, and reporting.

Plus, AzureDesk puts no limit on the number of emails you can use which means there are no limits on the number of emails you can send to convert into tickets. On top of its core features, AzureDesk’s free trial software can integrate with your favorite tools through its native integrations and API.

Free trial: 14 days

Features

• Automation
• APIs and SDKs
• Live chat widget
• Reporting and analytics
• Ticket management
• Shared inbox
• Customization
• Knowledge base management

6.SupportBee

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You can get your support team quickly set up on SupportBee’s basic ticketing system. There’s no free plan but you can do a free trial of their Startup or Enterprise plan which cost $13 and $17 per user per month, respectively.

As far as online ticketing systems go, SupportBee is one of the simplest, providing core features such as email ticketing, canned responses, audit trails, integrations, and knowledge base software, but not much else. Still, it’s worth considering for small to medium-sized businesses that want to get up and running fast.

Free trial: 14 days

Features

• Email ticketing
• Canned snippets
• Customer satisfaction ratings
• Workflow automation
• API
• Knowledge base software
• Customer portals
• Basic and enterprise integrations

7.Salesforce服务云

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When integrated with other popular Salesforce software, the Service Cloud provides agents with a 360-degree customer view to promote consistent service.

Plus Salesforce’s analytics deliver insights that help managers find areas for improvement. There’s no free version but you can try Salesforce Service Cloud for 30 days which includes online training and on-demand webinars to help you onboard new hires.

Free trial: 30 days

Features

• 知识管理
• SDKs, APIs, and 3rd party integrations
• Omnichannel routing
• 服务analytics
• Asset management
• Customer self-help portals
• Community forums
• Call center management

8.Solarwinds Help Desk

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Solarwinds Help Desk isn’t free IT help desk software, but you can try it at no charge for 30 days. During those 30 days, you’ll have full access to the power of Solarwinds ticket routing, knowledge management, asset management, and other key features.

You can also add Solarwinds Dameware remote support to enable your agents to assist anytime from anywhere. Dameware includes remote access with support for OS X, Windows, and Linux desktops, laptops, and servers.

Free trial: 30 days

Features

• Ticket management
• 知识管理
• SLA support
• Native integrations
• Customer satisfaction ratings
• Email-to-ticket conversion
• Asset management
• Change management
• Reporting and monitoring

9.HelpCrunch

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This customer communication platform lets you provide 24/7 multi-channel support. It doesn’t provide a free version, but you can sign up for its 14 days of free service desk software. When you create a free trial or paid account, you get an onboarding assistant to help you navigate your new tool.

Using HelpCrunch, support agents can handle up to five customers simultaneously. Other popular help desk features include custom user attributes, multi-project support, and conversation transcripts.

Free trial: 14 days

Features

• Online status indication
• Full-text search
• Virtual assistant
• Performance metrics
• Canned responses
• Knowledge base management
• Workflow management

10.HappyFox Help Desk

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Track and manage tickets with ease using HappyFox Help Desk, a support tool for IT and customer service teams. Their packages are divided into four plans — Mighty, Fantastic, Enterprise, and Enterprise Plus. New users can use the 30-day free service desk software trial once they’ve scheduled a demo.

Easily convert requests into tickets, analyze your help desk metrics to improve processes, and create a customized system of support that’s unique to your customer base. Plus, omnichannel support lets you manage tickets no matter what platforms your customers are using.

Free trial: 30 days

Features

• Discussions/forums
• Customer complaint tracking
• Feedback management
• Internal communication tools
• Knowledge base management
• IT asset management
• Notes for collaboration

11.Intercom

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Intercom lets you deliver personalized messaging on your customer’s favorite channels and provide stellar support. Designed for early-stage, mid-size businesses, and enterprise-level companies, this platform doesn’t count as free helpdesk software, though it does offer a 14-day free trial.

This platform lets you take more proactive steps to providing personalized support. Popular help features include the resolution bot, a code-free bot that handles the most commonly asked questions.

Free trial: 14 days

Features

• Canned responses
• Customizable branding
• Live chat
• Follow up for dropped messages
• Interactive product walkthroughs
• Self-serve help articles

Learn more about Zendesk for Intercom.

Summary of the best 17 free help desk ticketing systems and free trials

Here’s how our top 17 picks for free ticketing system and free ticketing system trials stack up against one another at a glance:

*Salesforce Service Cloud pricing is billed annually

How to choose the right free help desk ticketing system or free trial?

Free online ticketing systems vary widely. The system that works great for one team doesn’t necessarily work for yours. Especially since the nature ofcustomer servicechanges depending on the industry, product, and type of customer.

In short, ticketing systems and the teams that use them are too complex for there to be a simple way to choose the right system. Instead, prioritize these three factors:

Ease of use for agents and customers:For your agents, your ticketing system should be a seamless extension of their workflow. A ticketing system that impairs what your agents and customers are trying to accomplish is the last thing you want. If you can, have your agents try out the systems you’re considering and gather their feedback before deciding.

Integration with existing workflows and service channels:你的免费的在线售票系统不需要亚博integrate with all service channels and every app. But it does need to integrate with the service channels and applications your business uses. That way, you can pull in data when and where it’s needed to automate workflows and provide contextually relevant customer service.

Match features with your needs and priorities:As you research help desk software solutions, you’ll notice many common features. But remember: not all features are created equal. Where one system might excel at knowledge base management, another might have top-notch workflow automations. Try to find the software that specializes in the features that are most important to your needs and priorities.

FAQs on free help desk software

Start with free help desk software trial

Zendesk help desk softwareis intuitive and built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall. When your team is happier, they make your customers happier. Click below to try it out.