Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service, businesses need to build a knowledge base with relevant content that can address customers’ biggest questions.

It’s important to continuously improve your organization’s self-service capabilities with more and more customers seeking to solve issues on their own. That’s why we developedZendesk Guide, smart knowledge base forbetter self-servicethat’s empowered customers and agents.

Getting started with Zendesk Guidecovers key tips on how to:

1. Build a quality knowledge base
2. Improve agent efficiency
3. Optimize self-service capabilities

Looking for more technical details? Read the article:Getting started with Guide