Article

Winning with digital: A CX Moment with <em>The New York Times</em>
Article | 3 min read

Winning with digital: A CX Moment withThe New York Times

Zendesk sat down with Jeff Shah, VP of Customer Care atThe New York Times, to learn how his team solves problems for millions of readers around the world.

Latest stories

How companies can make the most of Buy Now, Pay Later services
Article | 4 min read

How companies can make the most of Buy Now, Pay Later services

Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.

The season of giving new integrations
Article | 4 min read

The season of giving new integrations

Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

国际救援委员会提出Afghan refugees on the path to safety
Article | 2 min read

国际救援委员会提出Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

5 steps to move from email to Zendesk
Article | 11 min read

5 steps to move from email to Zendesk

Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.

Making work from home sustainable
Article | 6 min read

Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

Pop-up stores bring the best of both worlds to omnichannel retail
Article | 4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.

Here’s how customer service teams are actually using AI
Article | 5 min read

Here’s how customer service teams are actually using AI

It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.

Retain your customer base through a recession
Article | 4 min read

Retain your customer base through a recession

During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.