Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Dashboard "Updates to your tickets" mark checked53votes 63comments
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Attach multiple Zendesk domains to one JiraNot planned40votes 63comments
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Expand Dynamic Content to Macro TitlesCompleted26votes 26comments
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New Ticket Desktop Notification143votes 112comments
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Trigger Received AtCompleted42votes 34comments
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Audit Logs53votes 76comments
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Agents should be able to submit CSAT surveys tooNot planned26votes 40comments
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Ability to print ticket without internal note/comment45votes 43comments
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Notify agent if requester email is bounced or rejected90votes 72comments
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Ability to prohibit merging of tickets across organizations53votes 51comments
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Zendesk query - draft messages25votes 39comments
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Erase tags59votes 53comments
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JIRA integration supports attachments65votes 70comments
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Comment on comments in Facebook threadsAnswered66votes 62comments
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Stopping the reopening tickets by a ' Thank you ' response.67votes 68comments
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Admin tool request: List of suspended usersCompleted80votes 74comments
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Allow a trigger to post comment updatesNot planned110votes 55comments
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Ticket export tool for End-users (Export tickets by organization)73votes 96comments
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views should include the condition "subject"89votes 50comments
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[Closed for comments] Customization of the dashboardNot planned266votes 203comments
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Allow end users to update fields after ticket is created65votes 47comments
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Random Satisfaction Surveys - Set Sampling RateNot planned43votes 90comments
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Preserve Group and Assignee for user-generated follow-up tickets98votes 107comments
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Add 'Remove cc' trigger/automation action147votes 186comments
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Ability to merge organizationsPlanned195votes 204comments
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Customize Status Field ValuesCompleted163votes 152comments
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Can we keep the ticket's status as NEW after assignment until Agent manually updates?Planned18votes 54comments
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Add end-user as CC via Trigger or AutomationNot planned481votes 515comments
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Round Robin assignmentCompleted86votes 136comments
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[Closed for comments] Add or Edit Tags on Closed tickets340votes 260comments