Understand and act on your ticket data with Insights reporting

About

Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or time-consuming task.

With Insights in Zendesk Support, you have access to over 200 pre-built reports designed to help you better understand your ticket lifecycle from start to finish.

Join our Customer Success team for a quick tour of Insights, after which you’ll know
how to:

● Navigate the reporting dashboards and build your own
● Monitor agent and team performance
● Analyze your customer journey
● Leverage key data points when making strategic decisions

You’ll have plenty of chances to ask questions in a follow-up discussion hosted in our Community after the workshop concludes.