Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond
This year’s WorldPride theme is Gather. Dream. Amplify. In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of Pride employee committee, Scott Morris, shines a light on why now is such a pivotal moment for Pride community members and allies to rally together.
Service
Why manufacturers must shift gears from product to CX, powered by AI
As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.
Getting personal: How AI will help businesses understand customers better
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
16 employee engagement survey questions and best practices
学习如何进行员工敬业度调查and what questions you should ask.
Sales
How to calculate profit margin: Calculator, formulas, and examples
Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Sales negotiation skills and strategies to win more deals
Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.
50 sales-probing questions to better understand your prospects
Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.
Sales performance management 101: Definition and strategies
销售绩效管理流程使您to analyze and actualize your business’s progress and move you toward success.
Culture
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Building community for Black History Month and beyond
Zendesk celebrated Black History Month under the theme ofBlack History Is My History.Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.
Guides, research, and more
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
AI deep dive: Harnessing the power of AI for customer service
This guide contains a detailed overview of Zendesk AI offerings that service teams are using to…
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
Popular guides
Want to take a deeper dive? Choose a topic.
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Gartner: 3 Ways AI Benefits Customer Service Organizations
A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.
Spring into action with new integrations
Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
How AI can help manufacturers revamp their supply chains and be more sustainable
Discover how investing in AI solutions can help manufacturers become sustainable and drive growth.
How to use AI to cut customer service costs in financial services
Learn how to lower costs without sacrificing your customer experience.
How to cut digital customer service costs in financial services
Tailor your customer service into tiers to reduce costs.
Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans
Here's how the founders knew this wasn't "just another piece of software."
Turning CX into a competitive advantage for SMBs
From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage
State of Retail CX 2023
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
CX trends for higher education
Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.
Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
How AI and data analysis can help your business provide the personalized service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
Charting a course to digital transformation in the passenger transportation industry
Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.
Zendesk for Passenger Transportation
Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
Top 5 retail trends to watch for in 2023
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Why the right productandthe right product story work hand-in-hand.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
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Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
Nothing sweeter than new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.