Everything you need for foundational support
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- Integrated ticketing across email, Tweets and Facebook wall postsAn integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
- Routing based on agent status and capacityDirect conversations to the right agent based on their availability, capacity, skill, and the conversation priority, so that they can respond to tickets faster.
- Business rulesInitiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices.
- Customer details and interaction historyProvide agents with relevant details on the customer and surface a list of recent interactions with the customer so agents have the context they need to provide help.
- Out-of-the-box reporting and analyticsAnalyze your performance using prebuilt dashboards that include best practice customer service metrics.
- Apps and integrations -PrebuiltTap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework. If you are a customer on the Professional or Enterprise plan, you can also build your own apps for exclusive use within your account, using our App or Channel Framework.
View features
- Integrated ticketing across email, Tweets and Facebook wall postsAn integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
- Routing based on agent status, capacity,and skills, as well asconversation priorityDirect conversations to the right agent based on their availability, capacity, skill, and the conversation priority, so that they can respond to tickets faster.
- Business rulesInitiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices.
- Customer details and interaction historyProvide agents with relevant details on the customer and surface a list of recent interactions with the customer so agents have the context they need to provide help.
- Out-of-the-box reporting and analyticsAnalyze your performance using prebuilt dashboards that include best practice customer service metrics.
- Apps and integrations -Prebuilt and customTap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework. If you are a customer on the Professional or Enterprise plan, you can also build your own apps for exclusive use within your account, using our App or Channel Framework.
- Business hours -EssentialDefine business hours in Zendesk to let your customers know your support availability.
- Customer satisfaction surveysLet customers provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after the ticket has been set to solved that asks them to briefly evaluate their experience.
- Multilingual support and contentProvide support and localize your help center in multiple languages (40+).
- Automatic redactionRemove credit card numbers from incoming tickets, comments & custom fields to prevent the credit card number from being stored in Zendesk so that you can protect confidential information.
- Service Level Agreement (SLA) managementMeasured to the minute and applied based on the conditions you set, SLAs can be added to any view so your team can easily see status and avoid breach.
- Live agent activity dashboard -ViewableOptimize your team’s performance in real-time by viewing live agent activity, such as agent statuses across all channels, how many conversations each agent is working on, and more.
View features
- Integrated ticketing across email, Tweets and Facebook wall postsAn integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
- Routing based on agent status, capacity,and skills, as well asconversation priorityDirect conversations to the right agent based on their availability, capacity, skill, and the conversation priority, so that they can respond to tickets faster.
- Business rulesInitiate workflows triggered by ticket changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices.
- Customer details and interaction historyProvide agents with relevant details on the customer and surface a list of recent interactions with the customer so agents have the context they need to provide help.
- Out-of-the-box reporting and analyticsAnalyze your performance using prebuilt dashboards that include best practice customer service metrics.
- Apps and integrations -Prebuilt and customTap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework. If you are a customer on the Professional or Enterprise plan, you can also build your own apps for exclusive use within your account, using our App or Channel Framework.
- Business hours -ExpandedDefine business hours in Zendesk to let your customers know your support availability.
- Customer satisfaction surveysLet customers provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after the ticket has been set to solved that asks them to briefly evaluate their experience.
- Multilingual support and contentProvide support and localize your help center in multiple languages (40+).
- Automatic redactionRemove credit card numbers from incoming tickets, comments & custom fields to prevent the credit card number from being stored in Zendesk so that you can protect confidential information.
- Service Level Agreement (SLA) managementMeasured to the minute and applied based on the conditions you set, SLAs can be added to any view so your team can easily see status and avoid breach.
- Live agent activity dashboard -Customizable plus live agent status drill-inOptimize your team’s performance in real-time by viewing live agent activity, such as agent statuses across all channels, how many conversations each agent is working on, and more.
- Custom team roles and permissionsSpecify granular permissions for agents, and control what they have access to in Zendesk.
- Customizable agent workspacesDisplay the relevant ticket form and macros that pertain to that ticket, and pre-select apps to have expanded and collapsed.
- Third-party data storageStore Zendesk data, files and third party data in our flexible and open platform. Learn more about data by planhere.
- Sandbox test environmentReplicate your configurations, customizations and metadata into a partial copy of a non-production environment for testing, development and/or training purposes.
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Explore the Zendesk Suite
Deliver conversational experiences across any channel with a complete service solution that is easy to use, and powerful at scale.
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Free Suite trialFrequently asked questions, answered.
PURCHASE
How can I buy your software?
After clicking “Buy now”, you will create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or Paypal. Customers who prefer to purchase through our sales representatives can opt to pay via invoice.
How long are your contracts? Can I upgrade or downgrade my subscription?
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades).Learn more hereoryabo .
I need something more than just a ticketing system — what other options do you offer?
If you are looking for something more robust, ourZendesk Suite plansare the simplest way to get up and running with everything your team needs to deliver seamless support across channels at great value, starting from$49per agent/month (billed annually).
Are there any add-ons?
To supplement your existing plan, additional usage and capacity-based add-ons can be purchased by through our sales team.看到plan details for more information.
TRIAL
How does the free trial work?
When you sign up for your trial, you'll have access to all features on the Support Professional plan. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card or Paypal from within your account.
What happens after the trial ends?
At the end of your trial, your data and setup remains intact. You can login and select a plan to purchase.
GENERAL
What's an agent?
An agent is what we call anyone who logs into Zendesk. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.
What resources are available to ensure I'm getting the most out of my Zendesk?
Customers on any Zendesk plan have access to online support, as well as theZendesk Help Center,on-demand training, andCommunity. For additional fees, customers can access prescriptive guidance, custom training, hands-on configuration, 24/7 support, and implementation services to ensure teams are set up for success.
Does Zendesk integrate with other applications & systems?
We have thousands of pre-built apps and integrations available through theZendesk Marketplace. You can also build almost anything you want on top of the Zendesk platform via our developer API.
How do you protect your customers’ data?
We combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at thesecurity measureswe take to protect your business and your customers.
More questions?
OurHelp Centeris open 24/7. You can alsoyabo . We're here to help.
