Customer Stories
The best in the business use the best in service
The companies you know and love share their experience with Zendesk
Media & Entertainment
KRAFTON satisfies 1 million annual inquiries with Zendesk automation
Read customer storyMedia & Entertainment
Play Games24x7 implements proactive customer service for its skill gaming apps
Read customer storySoftware & Technology
Catapult + Zendesk: High-performance CS as a competitive advantage
Read customer storySoftware & Technology
VIVOTEK + Zendesk: Scaling with excellence in sales and support
Read customer storyRetail & eCommerce
Grill’d + Zendesk: Ready to scale with an agile customer support system
Read customer storyFinancial Services
Syfe + Zendesk: Building trust and loyalty through customer support
Read customer storyFinancial Services
The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel
Read customer storyROI of Zendesk
Coda Payments + Zendesk: Handling global queries with local expertise
Read customer storyROI of Zendesk
LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support
Read customer storyFinancial Services
Netwealth fast tracks Zendesk and attains industry-leading call wait times
Read customer storySoftware & Technology
Riley Cillian connects millions with greater efficiency and inclusion
Read customer storyIndustrial Manufacturing & Services
Orica + Zendesk: Expert help in every corner of the globe
Read customer storySoftware & Technology
Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy
Read customer storyMedia & Entertainment
REA Group + Zendesk: Customer insights drive service and product innovation
Read customer storyRetail & eCommerce
Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform
Read customer storyRetail & eCommerce
Fast growth, fast resolution times: How Showpo is scaling support with Zendesk
Read customer storyInternet & Mobile
Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide
Read customer storyProgility + Zendesk: Faster, simpler, more cost-effective support
Read customer storyInternet & Mobile
No trading on a great customer experience: How Trade Me puts its customers first
Read customer storyRetail & eCommerce
Accent Group + Zendesk: Customer focused care across 13 brands
Read customer storyRetail & eCommerce
MyDeal.com.au builds brand trust through personalized customer experiences
Read customer storyInternet & Mobile
Slack + Zendesk: A human approach to bringing people together, at scale
Read customer storyInternet & Mobile
Shopify + Zendesk: One-stop shop for excellent customer support
Read customer storyInternet & Mobile
Deliveroo uses Zendesk Support to serve three distinct customer groups
Read customer storyInternet & Mobile
Squarespace + Zendesk: Building beautiful customer journeys, for millions of people
Read customer storyInternet & Mobile
Discord + Zendesk: Using deflection, automation, and AI to scale support globally
Read customer storyInternet & Mobile
99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel
Read customer storyRetail & eCommerce
The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service
Read customer storyRetail & eCommerce
See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers
Read customer storyTelecommunications
Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees
Read customer storyMedia & Entertainment
With Zendesk Support, LJ Hooker earns a 99% satisfaction rating
Read customer storySoftware & Technology
Mailchimp + Zendesk: Using the voice of the customer as a north star
Read customer storyInternet & Mobile
Evernote saw a 17% reduction in ticket volume after configuring their help center
Read customer storyTravel & Hospitality
Agoda + Zendesk: Connecting travel partners and employees with effective service
Read customer storySoftware & Technology
Prezi + Zendesk: A culture of customer-centric collaboration
Read customer storyEducation
Khan Academy + Zendesk: Helping remote learners during a global pandemic
Read customer storyInternet & Mobile
Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support
Read customer storyNon-Profit
The Salvation Army's IT team empowers employees to serve—and self-serve
Read customer storyTravel & Hospitality
Minor Hotels improved its resolution time by 55% with Zendesk
Read customer storyInternet & Mobile
Trustpilot + Zendesk: Self-service and live chat support rapid growth
Read customer storyInternet & Mobile
Open Table + Zendesk: Revamped internal support with Zendesk Support
Read customer storynoissue transitions seamlessly to scale globally
Read customer storyLe Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume
Read customer storyStarling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support
Read customer storyFoursquare + Zendesk: Lightning-fast self-service for a growing customer base
Read customer storyMediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service
Read customer storyZendesk helps Veeva handle 35K tickets each month
Read customer storyWargaming conquers its KPIs with Zendesk
Read customer storyGitHub + Zendesk: Building a unified support platform
Read customer storyTesco + Zendesk: 460,000 Employees, effortlessly self-served
Read customer storyStanley Black and Decker + Zendesk: Unified Support
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