Question
Can I change my subscription billing period to monthly or annual?
Answer
Theaccount ownerandbilling adminscan make changes to the subscription cycle. For further instructions, see the section:Changing plan subscriptions.
If you are in the middle of a billing cycle, Zendesk won't process this change until your next billing cycle starts. This means that if you decide to change from an annual subscription to a monthly subscription a month into your first year, that change won't take effect for another eleven months.
Note:Changes from annual to monthly contracts are subject to approval. Existing annual contracts are not automatically approved in all cases.
If your account is a managed account, contactZendesk Customer Supportto adjust your plan.
4 Comments
Hi There!
I wanna ask, my account is a Managed Account and is billedannuallyand the next payment is due onApril 29, 2021. I wanna change it into monthly payment. can i request the changes right now ?
Thanks in advance
Best,
Zahrina
Hey Zahrina,
If you've got a managed account your account manager should be able to assist with changing your billing plan. I would recommend contacting them via email so they can assist further. As far as I know, if you request the changes before your next billing cycle renews you should be good to go.
Let me know if you have any other questions!
I'm considering changing from annual to monthly billing, but I would like to know if there is a price difference that we're saving by billing all at once?
Also I'm not sure who our account representative is - how can I find this out?
You will save money by having an annual subscription versus a monthly subscription.
If you navigate to ourPricing Pageand scroll down you can select看到完整的comparisonwhich will show you the price if you were billed annually and the price if you went with a monthly payment.
Let me know if this isn't what you're looking for!
Pleasesign into leave a comment.