$ (' .form-field.request_description ') hide ();
if ($("#request_custom_fields_360025027158")=="OPTION A") {
$('#request_description').val('Description 1');}
else
{$('#request_description').val('Description 2');}

• Trapta Singh

  • July 28, 2021 11:26

  Community Moderator

  HiLou,

  Try the below code:

  tinymce.get("request_description").setContent("
  Description 1
  ");

  Let me know how it goes for you.

  Thanks

• Lou

  • July 28, 2021 13:53

  Community Moderator

  

  When you say description, are you referring to the subject field? If so, we use a trigger and extension to make that change. It's completely automated based on if the field has a value.

• Ifra Saqlain

  • July 31, 2021 16:29

  Community Moderator

  

  

  HiPatrick Lieu, I got something for you:

  HTML: Add at any page

  Description One
  
  Description Two
  
  Description Three
  
  < div id = " option4 " class = "集团" >描述四< /div>
  
  option1
  option2
  option3
  option4
  

  Script code:

  $(document).ready(function () {
  $('.group').hide();
  $('#option1').show();
  $('#selectMe').change(function () {
  $('.group').hide();
  $('#'+$(this).val()).show();
  })
  });

  Output is:

  

  I'm not sure but may be you can do something with this code via changing the classes in script code.

  You can add script code only and add the classes of your custom dropdown.

  Thanks

• shelley

  • March 17, 2022 00:58
  • Edited

  Ifra Saqlainthe Output image is missing, can you please add. Trying to work out if this will work for our needs. Thank you :)

• Marsy

  • August 09, 2022 06:31

  Hello, I am trying to add a description template based on a custom field id's and their associated tags. I listed custom field 1 and 3. Custom field 3 is a child field of Custom Field 1. My code worked fine up until last week. For some reason it stopped working and also disabled the users dropdown menu to view their activities and requests.

  Here is the code I have added into the JS

  /*
  $(document).ready(function () {
  var ticketForm = location.search.split("ticket_form_id=")[1];
  if(ticketForm == 400000000000) {
  $("#request_description").val();
  }
  });
  
  function descriptionFormat(){
  let serviceType = {
  ID助教g1 : "1. Do you have the current version of the App? (Update version),
  ID助教g 2 :""
  }
  
  let IssueType = {
  ID助教g3 : "Does the member have the current App version?
  }
  
  const serviceTypeNode= document.getElementById(document.querySelector("#new_request > div.form-field.string.required.request_custom_fields_ID_1 > a").getAttribute("aria-controls"));
  
  const config = { attributes: true, childList: true, subtree: true };
  
  const serviceTypeCallback = function (mutationsList, observer) {
  for (const mutation of mutationsList) {
  if (mutation.attributeName == "aria-selected")
  {
  if (Object.keys(serviceType).indexOf(mutation.target.id)>=0) {
  document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = serviceType[mutation.target.id];
  if (mutation.target.id == "ID_3"){
  const IssueTypeNode= document.getElementById(document.querySelector("#new_request > div.form-field.string.request_custom_fields_ID#.required > a").getAttribute("aria-controls"));
  issueTypeObserver.observe(IssueTypeNode, config);
  }
  }
  else {
  document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = "";
  }
  }
  }
  };
  
  const IssueTypeCallback = function (mutationsList, observer) {
  for (const mutation of mutationsList) {
  if (mutation.attributeName == "aria-selected")
  {
  if(Object.keys(IssueType).indexOf(mutation.target.id)>=0){
  document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = IssueType[mutation.target.id];
  }
  else{
  document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = serviceType["Issue Type Tag"];
  }
  }
  }
  };
  
  const serviceTypeObserver = new MutationObserver(serviceTypeCallback);
  const issueTypeObserver = new MutationObserver(IssueTypeCallback);
  
  serviceTypeObserver.observe(serviceTypeNode, config);
  }

  if (document.querySelector('#new_request a[aria-label="Please choose your issue below"]').innerText == "Form Name 1"){
  descriptionFormat();
  }

• Zach

  • April 13, 2023 00:44

  I have a similar ask... Does anyone have experience populating a custom name for the description box, based on a field value?
  
  for example,
  if tech support issue = "document upload" then description title reads: "Please provide any details about your document upload"
  &
  if tech support issue = "platform issues" then description title reads: "Please provide information about the platform you're using"

• Julio H

  • May 01, 2023 13:57

  Zendesk Customer Care

  Hi Zach,
  
  Thanks for your feedback.
  
  This is not currently possible. As a workaround, you can use conditional fields.
  
  Creating conditional ticket fields
  
  When an end user selects a value from the field support issue. Then the system can show a different type of fields to request different information from each value in that field.
  
  For example:
  
  If user selects support issue = "document upload" then show the following fields: Do you attach your documents? (yes / no)
  
  I hope it helps.
  

Pleasesign into leave a comment.