How to Include end-user browser information via Help Center
Often we get the request from our customers to integrate an easy to use way to send over important browser information when creating a ticket in the Help Center. The browser information is in a lot of cases very important to deliver proper support to your customers.
This trick will automatically grab all important information for your team and include it into a hidden textarea in your Help Center. I've used the source from Christian Ludwig which was for public use shared onStack Overflowand made it ready to use for your Help Center.
Example in agent view
Instructions
- CreateaCustom Ticket Fieldand choose theMulti-line field.Make sure it'svisibleandeditablefor your end-user.
- After creating the field grab the ID. You can easily find this ID by pressingEditin theTicket Field列出Field IDwill be on the top of the page.
- Copythe code below andpasteit in yourNew Requesttemplate below all other HTML code. Change thebrowserfield_idin the top of the code to yourField ID. You could disable the Flash detection by deleting the first row.
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Martijn, this is fantastic! Thanks so much for sharing! :D
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I'm just testing with this as its a great idea, however I use two browsers, Chrome by default and IE for testing.
I do all admin stuff within chrome then use IE with a test user. when logging a request through IE with my test user the ticket is reporting the browser to be chrome?
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Hi Andrew, do you use the Chrome Frame for IE? Have you tried using only the source fromStack Overflow?
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Don't think I'm using chrome frame? I assume this is a plug in?
I have only used the source you provided also. I'll try with the source from the stack.
Thanks
Andrew
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What does supportdetails.com give you when you visit it with your IE?
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Hmm ok that also tells me chrome. (using edge sorry not IE) which then has the option in a drop down to open with IE which then shows to be IE
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K using it from that method and it logs as IE 11 so its down to the browser or the plugin? the script is working correctly though so thanks for the assistance :)
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Is this still a valid tip? I'm following the steps and when I copy/paste the code below the last
Not certain what I'm doing wrong -- not a terribly complicated setup but it's just not working.
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