• Serg Mois

  • December 03, 2021 09:25

  I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.
  

• Greg Katechis

  • December 06, 2021 17:52

  Zendesk Developer Advocacy

  Thanks for that update, Serg. Just so that I can share this with our product team, do you have any use-cases where you would need to have a customer send a file on the first message? I think that there is a good reason to surface the way that we're handling this in general, so as we do that, it could be a good opportunity to review this overall.

• Serg Mois

  • December 07, 2021 10:21
  • Edited

  Greg Katechiscustomers don't split messages and files, for them - everything is a message ( text message or file message ). And users may start the chat session with some screenshot or document, and only then write a message.

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