• CJ Johnson

  • March 24, 2022 20:38

  Hi Niklas,

  Not only is this possible, it's MUCH easier than it used to be. You don't have to use the hours since creation anymore! I just discovered there's a lovely new option for views, "Created At", that lets you use a date. For example, something like this should work:
  
  I have the "Status is not New" so that there is a rule that applies to the status, group, or assignee in the ALL section, which is a requirement for views. You could use all kinds of things here if you did need new tickets, for example, "Assignee is not ", would also be a way to meet this rule and generally get back all tickets from that time period.

• Niklas Jensie

  • March 25, 2022 10:24

  I don't have that option....
  
  

  //Niklas

• Sydney Neubauer

  • March 25, 2022 17:35

  We are also interested in this but do not see a "Created at" option in any of our instances (whether it is the Support UI or Agent Workspace. Is this something that is coming soon or only on certain instances?

• Chandra Robrock

  • 2022年3月30日21:52

  Community Moderator

  

  I just checked and I don't see these options within my own instance either.

  CJ JohnsonDo you by chance have a custom date ticket field called Created At? If so, that would explain why you have those options but others (including myself) do not.

  Otherwise, I can circle back with Zendesk's team to see if we can get some clarity here. Thanks in advance!

• CJ Johnson

  • 2022年3月30日21:54

  Yup, "Created At" is a custom field we use, turns out that's why I had it as an option!
  Sorry, looks like the only standard way is still to calculate based off the Hours Since Created "less than" and Hours Since Created "Greater Than" to timebox a view.

• Chandra Robrock

  • March 30, 2022 22:24

  Community Moderator

  

  CJ JohnsonNo worries at all & thanks for helping confirm that theory! I think we were all just jealous. That definitely looks like a helpful field & filter. :)

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