Formatting of Dynamic Content removed when bulk replying with Macros
When I bulk reply to tickets using a macro, the end result is that the formatting is removed from the text in each reply.
This means that I need to manually copy in the dynamic content in order to bulk reply, which eats up time unnecessarily.
Anyone else encountering this, and does anyone know if there is there something that I should be adding in the dynamic content or macro set up that would prevent this?
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Hi Sanoma,
A similar behavior is currently being investigated. To make sure that this one is related, I have created a ticket for you to investigate further. Please reply to the email I sent.
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I have this issue as well, looking forward to the reply of Zendesk on this.
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We're experiencing this as well.
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嘿,艾伦和罗恩,
It looks like we have a problem ticket related to this issue and it's currently assigned to our dev team as they work on a long term solution to this issue. I'm going to create a ticket for both of you so we can link it to our existing ticket and you'll receive an update once we have more information to share.
Thanks for bringing this to our attention!
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Brett Bowser- Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.
Thank you! -
Hey Rudolph, I went ahead and created a ticket for you - you'll receive an update once we have more information to share.
Pleasesign into leave a comment.
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