你的向导kn的奇迹年owledge management

Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to help themselves with simple queries. But what happens next to ensure it remains a robust resource?

Blossoming into aknowledge-centered organizationgoes beyond installing ahelp center solution: it requires processes and roles behind the creation, organization, and distribution of knowledge—to improve customer experience, agent experience, and spread the wealth (knowhow and context) across your entire organization. Follow this guide through the wonder years ofknowledge managementto help make sure nothing falls through the cracks. And learn more about how one solution,Guide Enterprise, can help you do that.