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How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
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Fill the self-service gap
More often than not, customers would rather help themselves than reach out to a support agent.…
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Customer engagement with agile customer care
Every interaction with a customer provides companies with an opportunity to not only provide a great…
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Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
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Increase revenue with agile customer care
Some companies look at customer service as a drain on resources. As a result, customer service…
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In good company: Expand support beyond customer service
Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…
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有一个聊天for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
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世界各地的礼仪
Being polite and having good manners might seem easy: When someone does something nice, you say…
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Morning Mobile Phone Usage
To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…
BYOD Support
Today, virtually everything that used to tie us to our desks at work now happens on…
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The History of Customer Support
There was a time when customer support meant you told a shop owner your issue with…
How to recover from a customer service fiasco
The real-time web has given customers amazing power to vent their issues in a very public…
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Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
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Why are customers turning to social media?
It’s no secret that social media is an important support channel—more that 34% of consumers head…