Podcast

The customer-first strategy: Why it’s crucial to your business

The customer-first strategy: Why it’s crucial to your business

In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.

Latest stories

How AI helps companies enhance the customer experience and control costs
Podcast | 1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

Conversations with Zendesk: The podcast
Podcast | 1 min read

Conversations with Zendesk: The podcast

Launching on May 17, Zendesk’s new podcast will explore the latest customer experience trends.

How Flywheel upcycled boutique fitness and at-home classes
Podcast | 25 min read

How Flywheel upcycled boutique fitness and at-home classes

Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…

芯片和乔安娜·盖恩斯如何hit TV show into Magnolia
Podcast | 23 min read

芯片和乔安娜·盖恩斯如何hit TV show into Magnolia

Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

How Hinge muted the gamification of dating
Podcast | 25 min read

How Hinge muted the gamification of dating

Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…

How Shake Shack cooked up its cheeseburger experience
Podcast | 24 min read

How Shake Shack cooked up its cheeseburger experience

Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…

How One Medical turned doctors into designers
Podcast | 23 min read

How One Medical turned doctors into designers

Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…