Success stories
Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.
Virtually Human founder Chris Ebeling: Building the horse before the track
Don't wait until an idea is 100% baked if you believe in where it's going.
Latest stories
Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans
Here's how the founders knew this wasn't "just another piece of software."
Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Why the right productandthe right product story work hand-in-hand.
Yext founder Howard Lerman on why customer-centric companies are built to last
Learn how Yext became a leading enterprise B2B SaaS company courted by Google.
Why P&C insurance companies need to invest in claims customer service now
Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.
Startup growth-hacking strategies are not
one-size-fits-all
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.