Customer support social media

Expanding omnichannel support with WhatsApp

公司that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

• Customer support social media

3 Results of bad customer service

Here's a list of what providing bad customer service can do for your company

• Customer support social media

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

• Customer support social media

5 tips to make sure your customer service is Millennial-ready

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

• Customer support social media

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…

• Customer support social media

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

• Customer satisfaction
• Customer support social media
• Webinars

How to provide great customer service through social media

In our new guide to “Providing Great Customer Service Through Social Media,” we explore some best…

• Customer support social media

10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

• Apps and integrations
• Customer support social media

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

• Customer satisfaction
• Customer support social media

Essential marketing skills every person should know

Marketing can be a very complex subject, but anyone can develop a few of the core…

• Customer support social media

Why are customers turning to social media?

It’s no secret that social media is an important support channel—more that 34% of consumers head…

• Customer expectations
• Customer support social media

Tip of the week: adding the feedback tab to your Facebook Page

With our current Facebook integration, you are able to capture both wall posts and private messages…

• Customer support social media

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

• Customer support social media

5 Ways to Prevent Customer Fallout

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…

• Customer support social media

Retailers Get the Gift of Social Media for the Holidays

Savvy retailers this holiday season are taking advantage of the millions of consumers now using social…

• Customer support social media

The Struggle Over Social Media Strategies Around Customer Service

Service organizations are looking to deliver customer service and support through multiple channels, such as contact…

• Customer support social media

Social studies: A business-to-consumer social media report card

When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…

• Customer support social media

Tip with a tweet for great customer service

When you have a great customer experience at a restaurant, you probably leave a generous tip,…

• Customer support social media

Biz success seekers take note

We admit we’re suckers for these compliments. We love to make our customers look great just…

• Customer support social media

Go(o)d help desk karma

• Customer support social media